03-04-2014 04:47 AM - last edited on 03-04-2014 03:24 PM by Leo_Y
Dear Sir or Madam, In early 2013 I bought a deskjet 2510 all-in-one series, every thing went well in the down load except for the scanner; I got intact with HP technical support, Asus the manufacturer of my laptop and Microsoft, all 3 failed in getting my scanner up and running. I kept the printer until late February 2014.
I have purchased a Desk top 3520 with the same problem, I have spent a whole day going around in circles trying every conceivable bit of info coming off the HP site and other sites on the Net- but to no avail- so now I am turning my sights to others on this forum who may have the intellect to help me to get the scanner on this printer operational.
The printer is Is a HP deskjet 3520 all-in-one
Serial No. [Edited for Personal Information]
FPU No CX052-64001
My System is Windows 7 Premium service pack1
64 bit operating system.
1. commuter and scanner not communicating.
2. DJ 3520.exe is not a valid Win32 application.
Trouble Shooting wizard could not be/failed to down load.
Sincerly yours Colin
03-05-2014 05:54 PM - edited 03-05-2014 05:54 PM
Welcome to the HP Forums!
I understand you're unable to scan a document. I am only here to help and try to resolve this issue! Are both of these printers connected by a USB connection?
If both printers are experiencing the same problem, then this would indicate; Either a problem with the connection or something on the computer that is preventing this communication error. Now, we need to narrow down the issue. I would start off by following this HP document on 'Connection Error' Message Displays during Scanning.
Also, HP printers are only compatible for a 2.0 USB cord.
This document provides valid troubleshooting steps, like checking the USB connection and solution five:
"Uninstall the software, run Disk Cleanup, turn off background programs, and then reinstall the software".
Please post your results, as I will be looking forward to hearing from you.
03-06-2014 03:14 PM
Dear Cheetah 12, thank you for helping me with this problem. The desktop 2510 I have stopped using- permanently.
I will only be using the 3520.
The 3520 is connected by a 2.0 USB cord/connection.
I have ran HP scan doctor it stated- Scan driver is unable to communicate with the product, I followed its instructions.
It stated- this tool was unable to resolve the problem even after a restart.
ONE of the other error messages I sent to you was--Dj3520.exe is not a valid Win32 application. ?????????
My wife has a 4 year old Canon MP 270, I decided to try downloading it on my lap top- it worked including the scanner.
When you say run disk clean up -do you mean defrag system??
Sincerly yours Colin
03-06-2014 07:25 PM
Hello and thank you for your updated information.
Those steps are "Solution Five" from this HP document on 'Connection Error' Message Displays during Scanning. Have you followed this entire HP document?
Again, please post your results.
- Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
- HP All-in-One and Fax Product Family - Interpreting Error Codes in Fax Communication Error or Fax History Reports
- HP Fax Products - Testing Your HP Fax Machine with the HP Fax Test Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax
- An 'An error occurred while communicating with scanning device' or a 'There is no computer connection' Message Displays When Scanning for HP Printers