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cjclanton
Posts: 1
Member Since: ‎02-05-2012
Message 1 of 13 (940 Views)

HP Deskjet All-in-One 2050 wont scan

[ Edited ]

I have a HP Deskjet All-in-one 2050, i have windows 7. I have had the printer for a year with no problem until here recently,its like the scanner just stopped working. Serial # {Removed for privacy} Product # CH350A. When i click scan it does nothing, its like its not registering. I need to scan papers for school. I need help asap. Thank you!

Honor Student
Fltcheck
Posts: 4
Member Since: ‎02-06-2012
Message 2 of 13 (918 Views)

Re: HP Deskjet All-in-One 2050 wont scan

Did you ever get an answer?  I have the saame problem.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 3 of 13 (908 Views)

Re: HP Deskjet All-in-One 2050 wont scan

Hi 

 

Are you able to scan using Microsoft Paint?

 

Run the following utility, and then let me know what you find out?

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114802&cc=us&dlc=en&lang=en&lc=en&product=402...

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Fltcheck
Posts: 4
Member Since: ‎02-06-2012
Message 4 of 13 (897 Views)

Re: HP Deskjet All-in-One 2050 wont scan

Unable to scan from Paint.  No luck whatsoever.  The scanner dialog will not appear.  Thanks for your interest.

 

Fltcheck

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 5 of 13 (885 Views)

Re: HP Deskjet All-in-One 2050 wont scan

Hi Fitcheck, 

 

Did you run the diagnostic utility from my previous post?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Fltcheck
Posts: 4
Member Since: ‎02-06-2012
Message 6 of 13 (876 Views)

Re: HP Deskjet All-in-One 2050 wont scan


pcwizard wrote:

Hi Fitcheck, 

 

Did you run the diagnostic utility from my previous post?


Yes, I did run the utility and received the following;

 

Honor Student
Bob12345
Posts: 3
Member Since: ‎02-08-2012
Message 7 of 13 (872 Views)

Re: HP Deskjet All-in-One 2050 wont scan

Ditto.  I have the same problem and have tried the same solutions without success.  This appears to be an epidemic of major proportion and I wonder why HP has been unable to provide an adequate solution.

Honor Student
Bob12345
Posts: 3
Member Since: ‎02-08-2012
Message 8 of 13 (870 Views)

Re: HP Deskjet All-in-One 2050 wont scan

BTW, I also have an HP 2050 J510 and WIA service up and running.  Same error message as above.  I have uninstalled and reinstalled the drivers from this site 3 times.  All but WIA is greencheck on HPSCAN Diagnostic.

No scans from paint or windows fax.  Will scan copies from printer button, but that does help me email.

Honor Student
Bob12345
Posts: 3
Member Since: ‎02-08-2012
Message 9 of 13 (869 Views)

Re: HP Deskjet All-in-One 2050 wont scan

ummm, doeSN"T help me email
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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 10 of 13 (855 Views)

Re: HP Deskjet All-in-One 2050 wont scan

[ Edited ]

Hi

 

Follow the instructions below to restart the WIA service.

 

  1. Type services.msc in the Run or Search programs and files.
  2. Look for Windows Image Acquisition (WIA), and then click on it to highlight it
  3. Click Stop the service
  4. Click Start the service
  5. Restart your computer, and then test scanning from Microsoft Paint

1.JPG

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation