01-11-2014 02:34 PM
I have an HP Deskjet F300 series all in one printer that is set as my default printer on my laptop. I have been using it for over a year now and it has been working fine. My PC is wireless internet. The printer is kind of old and it is NOT a wireless printer, I have to plug it in for power.
For some reason, the printer is not printing now. It says "Printer of offline". I don't understand what this means, "offline". The print jobs are stuck in the print que. I've gone into the printer file where it shows the pended documents. I clicked on 'printer' in the top left corner. it shows a check mark next to Set as Default Printer. there is also a phrase that says 'Use printer offline'. Here I can either put a check mark or no checkmark. I've tried both and it still won't print. I even bought a new USB cord today.
I would appreciate any help. I know the printer works as I can still use it to copy a form, but for some reason it won't print a copy sent from the computer.
01-23-2014 06:53 AM
I understand you have a Deskjet F300 series printer that is currently telling you it's offline and won't print. I will certainly do my best to assist you in resolving this issue.
If you're using Windows, I would suggest you start by downloading and running the HP Print and Scan Doctor as it should be able to rectify whatever is causing your printer to show as offline.