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Student
ds5710
Posts: 1
Member Since: ‎01-11-2014
Message 1 of 4 (2,259 Views)

HP Deskjet F300 series All in One Printer, Scanner, Copier - "Printer offline"

I have an HP Deskjet F300 series all in one printer that is set as my default printer on my laptop. I have been using it for over a year now and it has been working fine. My PC is wireless internet. The printer is kind of old and it is NOT a wireless printer, I have to plug it in for power.

 

For some reason, the printer is not printing now. It says "Printer of offline".  I don't understand what this means, "offline".  The print jobs are stuck in the print que.  I've gone into the printer file where it shows the pended documents. I clicked on 'printer' in the top left corner. it shows a check mark next to Set as Default Printer. there is also a phrase that says 'Use printer offline'. Here I can either put a check mark or no checkmark. I've tried both and it still won't print. I even bought a new USB cord today. 

 

I would appreciate any help. I know the printer works as I can still use it to copy a form, but for some reason it won't print a copy sent from the computer.

 

Thank you,

HP Support Agent
MissTeriLynn
Posts: 4,037
Member Since: ‎09-03-2013
Message 2 of 4 (2,207 Views)

Re: HP Deskjet F300 series All in One Printer, Scanner, Copier - "Printer offline"

Hi ds5710,

 

I understand you have a Deskjet F300 series printer that is currently telling you it's offline and won't print. I will certainly do my best to assist you in resolving this issue.

 

If you're using Windows, I would suggest you start by downloading and running the HP Print and Scan Doctor as it should be able to rectify whatever is causing your printer to show as offline.

 

If that doesn't resolve your issue, or you're using a Mac, please get back to me with which version of Windows or Mac that you're using and I will certainly see what else we can do!

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster :smileyhappy:
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!


**MissTeriLynn**
I work on behalf of HP
Honor Student
ekaterini_65
Posts: 2
Member Since: ‎05-23-2014
Message 3 of 4 (1,640 Views)

Re: HP Deskjet F300 series All in One Printer, Scanner, Copier - "Printer offline"

I just downloaded  window 7 but I canot download the software of

HP Deskjet F300 series All in One Printer, Scanner, Copier

Honor Student
ekaterini_65
Posts: 2
Member Since: ‎05-23-2014
Message 4 of 4 (1,637 Views)

Re: HP Deskjet F300 series All in One Printer, Scanner, Copier - "Printer offline"

I tried to download the software from the CD of HP Deskjet F300 series All in One Printer, Scanner, Copier

in my PC with recently windows 7 .

the windows tilling is not compatable .

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