HP Deskjet F300 series All in One Printer, Scanner, Copier - "Printer offline" (343 Views)
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ds5710
Posts: 1
Registered: ‎01-11-2014
Message 1 of 2 (343 Views)

HP Deskjet F300 series All in One Printer, Scanner, Copier - "Printer offline"

I have an HP Deskjet F300 series all in one printer that is set as my default printer on my laptop. I have been using it for over a year now and it has been working fine. My PC is wireless internet. The printer is kind of old and it is NOT a wireless printer, I have to plug it in for power.

 

For some reason, the printer is not printing now. It says "Printer of offline".  I don't understand what this means, "offline".  The print jobs are stuck in the print que.  I've gone into the printer file where it shows the pended documents. I clicked on 'printer' in the top left corner. it shows a check mark next to Set as Default Printer. there is also a phrase that says 'Use printer offline'. Here I can either put a check mark or no checkmark. I've tried both and it still won't print. I even bought a new USB cord today. 

 

I would appreciate any help. I know the printer works as I can still use it to copy a form, but for some reason it won't print a copy sent from the computer.

 

Thank you,

HP
MissTeriLynn
Posts: 2,309
Registered: ‎09-03-2013
Message 2 of 2 (291 Views)

Re: HP Deskjet F300 series All in One Printer, Scanner, Copier - "Printer offline"

Hi ds5710,

 

I understand you have a Deskjet F300 series printer that is currently telling you it's offline and won't print. I will certainly do my best to assist you in resolving this issue.

 

If you're using Windows, I would suggest you start by downloading and running the HP Print and Scan Doctor as it should be able to rectify whatever is causing your printer to show as offline.

 

If that doesn't resolve your issue, or you're using a Mac, please get back to me with which version of Windows or Mac that you're using and I will certainly see what else we can do!

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**MissTeriLynn**
I work on behalf of HP
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