HP Support Forums
Join in the conversation.
11-19-2008 11:37 AM - edited 11-19-2008 12:04 PM
I have a PSC 2510 Photosmart AiO on my ACER Aspire 2003WLMi laptop with Windows XP Home SP3 Genuine, Office 2003 Pro SP3, Acrobat Pro 7.1 & HP drivers 4.2.0 with all latest fixes & patches.
My problem with HP Director is similar to IE7 bug wich was solved few monthes ago, but this time is more strange. After updating my Windows to latest November updates & Acrobat Pro 7.0.9 to 7.1, the HP Director is running in memory without application's window on screen. Pressing "alt + space", "minimize" & "restore" HP Director's window appears with a blank screen. Trying to scan via panel, the scanning window appears blanky, too. Scanning is able ony bypassing HP TWAIN drivers via Windows Scanner & Camera Wizard.
No printing problems. Just another HP Director bug.
Solved! Go to Solution.
11-20-2008 01:27 PM
11-21-2008 07:30 AM - edited 11-21-2008 07:42 AM
TY for your answer, even though the problem remains the same.
HP Director window
11-22-2008 12:02 AM
Thank you for supplying the screens GR, the issue seems to be with the SP3 installed on your system as you are unable to scan from the Operating system itself. I can suggest you one more thing to try, that is to uninstall the complete All-in-One software and then try to install the Full feature software from the following web link:
Click on the above web link and open the page, then click on download only button and save the file on your desktop.
Then double click on the downloaded file to start the installation, but before starting the install be sure that you have uninstalled the previous All-in-One software installed on your system and you have restarted the system after uninstallation.
Try this solution and let us know the result if it worked or not.
12-23-2008 10:35 AM