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schoiy209
Posts: 5
Member Since: ‎10-06-2013
Message 1 of 20 (4,978 Views)

HP Envy 4500 Scanning and USB port

I just got a HP Envy 4500 e-All-in-One printer

I'm using Macbook and I have been trying to scan documents through wireless however the printer either comes up with no connection to computer, or computer cannot be found.

So i want to ask what I have to do with the settings of my printer and my Macbook in order for me to have a successful scan to computer?

 

Also, if I would like to get a USB cable just in case of any network connection issue, which USB cable suits my printer?

HP Support Agent
Advance23
Posts: 2,736
Member Since: ‎09-03-2013
Message 2 of 20 (4,950 Views)

Re: HP Envy 4500 Scanning and USB port

Hi schoiy209,

 

I would like to help you with your scanning issue. Could you please tell me what operating system you are running on the Macbook?

 

Thank you,

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~Advance23~
I work on behalf of HP
Top Student
schoiy209
Posts: 5
Member Since: ‎10-06-2013
Message 3 of 20 (4,949 Views)

Re: HP Envy 4500 Scanning and USB port

I am using OS X 10.8.5 currently

HP Support Agent
Advance23
Posts: 2,736
Member Since: ‎09-03-2013
Message 4 of 20 (4,934 Views)

Re: HP Envy 4500 Scanning and USB port

Hi schoiy209,

 

Thank you for the information. Follow the steps in this document Printer Does Not Maintain Wireless Connection and set up a static IP address. This should resolve your issue.

 

The USB cable that you would be looking for should be a 2.0.

 

Let me know if this helped or if you need further assistance.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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~Advance23~
I work on behalf of HP
Top Student
schoiy209
Posts: 5
Member Since: ‎10-06-2013
Message 5 of 20 (4,914 Views)

Re: HP Envy 4500 Scanning and USB port

Hi

 

I tried the steps in the link you provided and they didn't work for me.

In the application "HP Scan", it cannot find my computer while my friend's computer works for her envy 4500.

 

My printer comes up with my computer's name, however it still cannot connect with my computer.

 

Will it be better for me to get a usb cable for my scanning issue?

Or is it possible that an HP expert could come to my house to check this for me?

HP Support Agent
Advance23
Posts: 2,736
Member Since: ‎09-03-2013
Message 6 of 20 (4,909 Views)

Re: HP Envy 4500 Scanning and USB port

Hi schoiy209,

 

There are several reasons why you may not be able to scan over the network. Could you please download the HP Print and Scan Doctor and run that. Keep track of any errors or fixes it makes.

 

Let me know,

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" by the Reply to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
Top Student
schoiy209
Posts: 5
Member Since: ‎10-06-2013
Message 7 of 20 (4,906 Views)

Re: HP Envy 4500 Scanning and USB port

I have tried to download HP Scan and doctor however isn't it only for windows system and Mac systems do not get this software?
HP Support Agent
Advance23
Posts: 2,736
Member Since: ‎09-03-2013
Message 8 of 20 (4,904 Views)

Re: HP Envy 4500 Scanning and USB port

Hi schoiy209,

 

Can you scan from the HP Scan program on your computer. Follow the steps in this document for How to Scan .

 

Let me know if this helped.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" by the Reply to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
Top Student
schoiy209
Posts: 5
Member Since: ‎10-06-2013
Message 9 of 20 (4,902 Views)

Re: HP Envy 4500 Scanning and USB port

I cannot scan from the HP scan program from my computer. It cannot find my printer while my printer is able to find my computer but cannot make connection for the scanning requested.
HP Support Agent
Advance23
Posts: 2,736
Member Since: ‎09-03-2013
Message 10 of 20 (4,900 Views)

Re: HP Envy 4500 Scanning and USB port

schoiy209,

 

I would suggest that you reset the printing system on your computer and re-add the printer. Please be aware this will remove all printers installed so you will have to re-add them as well. Follow the steps in the document for Resetting your printing system.

 

Let me know if this helps.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" by the Reply to say “Thanks” for helping!



~Advance23~
I work on behalf of HP
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