10-25-2013 02:57 PM
I'm going crazy. I've been looking through forums for hours trying to figure out what I'm doing wrong.
When I try to scan or copy, my HP Envy 4500 says "No Computer Found".
Here's the catch: it prints just fine from my computer and I can scan FROM my computer using the Envy. But I can't get anything to scan using the functionality on the printer itself.
Can anyone please help with some easy ABC instructions???
10-28-2013 01:22 PM
I understand you are having an issue scanning to your computer from the Envy 4500.
I was wondering if you installed the software for the printer. Follow this link for software.
You could also try running the HP Print and Scan Doctor. It will help detect issues with the computer and printer. Download and install this as it could help.
Let me know Thanks.
I work on behalf of HP
10-31-2013 07:27 PM
I am having problems scanning documents from my HP Envy 4500 All-in_One Series. It was purchased today and I went through all of the steps of installation for Mac OS X (version 10.6) . I then attempted to scan a document and have it sent to my computer wirelessly, but it gave me a notice saying "No Computer Found." I then was directed to make sure my "scan to computer" function was enabled. After selecting "Enable Scan to Computer" I was given an Error to communicate message asking me to check connection/cable. My computer recognizes the printer and I am able to print to it wirelessly, however I cannot send documents to my computer. What should I do?
11-01-2013 10:28 AM
I suggest that you follow the steps in this document for Resetting your printing system.
Let me know if this helped.
11-04-2013 07:17 PM
The next I suggest try scan from the MAC System Preferences, Print & Scan, is the printer listed (driver installed)? If so, can you scan from there?
If that doesn't work, try "Scan to memory card" on the printer, you don't need connect to a computer to do this, just need a memory card (SD card, etc). If that works, then at least you know the scanner is working, just need figure out the connection.
11-04-2013 07:22 PM
I actually thought I had appropriately installed the software, too, but it seems I had missed something. Try the links that the fella offered me previously. It worked for me :-)
03-30-2014 03:20 PM
04-06-2014 03:55 PM
Hi - I was wondering if you had any success using the USB cable? I am having a really difficult time scanning from the printer for the same reasons you outlined (printer not connected to computer etc...)....also asks me to "load the scan software" to my computer.
Thinking of just going USB....
07-20-2014 09:10 AM
I have had this issue since I bought the printer and it's SO frustrating. I have reinstalled software, reinstalled the printer, reset everything and still cannot scan wirelessly to computer. I have OS X10.7. The only way it will scan to computer is via USB. The error is still 'Communication error" although it communicates alright to print wirelessly and read configurations and supply levels etc. .
Is there a fix for this or not?
- Using the HP Print and Scan Doctor for Windows to Help Resolve Printer Issues
- HP All-in-One and Fax Product Family - Interpreting Error Codes in Fax Communication Error or Fax History Reports
- HP Fax Products - Testing Your HP Fax Machine with the HP Fax Test Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax
- An 'An error occurred while communicating with scanning device' or a 'There is no computer connection' Message Displays When Scanning for HP Printers