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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-01-2016 09:28 AM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

I got my printer not to long ago and everything was working fine. I work off of a Surface Pro 3 so I don't have a disk drive. I purchased an external drive when I first got the Pro and it seemed to work when I installed all the software off the Installation Disc that came with the printer. However, I have been trying to use the scan feature recently but my printer simply goes into the "connecting" screen for 20 seconds then tells me that it has trouble connecting and to check if I have my scanning software installed correctly and configured it to my computer. How do I find out if I have said software and where do I get it if I don't?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-01-2016 08:10 PM - edited ‎04-03-2016 05:50 PM

HP Recommended

Hi,

 

Thanks for the feedback.

 

The FULL feature software installation failed?  What's the error message?

 

Can you uninstall and reinstall the software following these steps:


1. Download and save the FULL feature software (do not install it online)
2. Uninstall the software in your computer
3. Install the FULL feature “Saved” software


Hope that helps!

 

Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

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7 REPLIES 7

‎04-01-2016 07:45 PM

HP Recommended

Hi,

Thanks for using the HP forum.

Can you download and install the FULL feature printer software from HP for your operating system:

http://support.hp.com/us-en/drivers/selfservice/hp-envy-4520-all-in-one-printer-series/5447920/model...


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎04-01-2016 07:54 PM - edited ‎04-01-2016 07:56 PM

HP Recommended

That was the first thing I tried - didn't work. 😞 I have been able to print just fine since I first go the printer.

Was this reply helpful? Yes No

‎04-01-2016 08:10 PM - edited ‎04-03-2016 05:50 PM

HP Recommended

Hi,

 

Thanks for the feedback.

 

The FULL feature software installation failed?  What's the error message?

 

Can you uninstall and reinstall the software following these steps:


1. Download and save the FULL feature software (do not install it online)
2. Uninstall the software in your computer
3. Install the FULL feature “Saved” software


Hope that helps!

 

Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎04-03-2016 10:36 AM

HP Recommended

Thank you!

Was this reply helpful? Yes No

‎04-03-2016 05:44 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎06-12-2016 11:07 AM

HP Recommended

A video that shows Windows does not help me at all on a Mac.  Is it possible to do the remote scanning on a Mac? 

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‎06-12-2016 11:14 AM

HP Recommended

And I have no idea what you mean by the FULL driver installation.  I only get one driver package and one firmware package.  The firmware package will not function.  Just sits & spins on "Device Discovery"

Was this reply helpful? Yes No
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