• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-25-2017 10:04 AM

HP Recommended
Product: Envy 5530

I have a problem. The device used to scan perfectly well creating documents in pdf format. It has now taken to using jpg format. This is deeply unsatisfactory. The machine seems to assume that a document to be scanned is a series of photographs. I will give you an example. I needed to scan our car registration document for an application for a resident's parking permit. The machine produced six different files each containing a part only of the document (and not every part was scanned). I know it is capable of using pdf, but there seems to be no way of getting it back to doing that.

 

Thank you for your help.

 

Charles

3 REPLIES 3

‎04-25-2017 10:30 AM

HP Recommended

Scanning issues…

Please try this scan solution:
 
HP Scan Extended

For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Make searchable PDF scans with this free scanning software -   https://www.naps2.com/

Let us know.

Was this reply helpful? Yes No

‎04-25-2017 10:55 AM

HP Recommended

Thank you s much for your prompt reply. I downloaded the programme you suggested, but when I clicked to install it a message came up saying Windows considered it would be dangerous to do so. I'm a bit stuck.

Charles

Was this reply helpful? Yes No

‎04-25-2017 10:58 AM

HP Recommended

You have a problem with your computer.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.