HP Evny 5530 all-in-one

[myasia808]

At first when I changed my  color ink cartridge HP got stuck on 'printing alignment page...' then after I reboot it printed the alignment page and got stuck on 'aligning'.  Now it gets stuck on copying and just shows the revolving circle.  I have to hard shut down and tried following instructions I stumbled online for people with simular problem.  Why can't we have a number to call or online tech support to guide through?  Can someone please help me?  Thanks for your time

[Sunshyn2005 · Accepted solution]

Hi @myasia808, 

Thanks for reaching out to the HP Forums! I'd be happy to help you with your Envy 5530. I understand the printer was stuck on 'printing alignment page after you changed your color cartridge, and now it's stuck on copying and just shows the revolving circle. When you say you performed a reboot, did you leave the printer on and unplug the power cable? If not, let's go ahead and perform a hard reset. To do so, leave the printer on and unplug the power cable for 1 minute. While it is unplugged, hold down the power button on the printer for 10-15 seconds to release any built up power, then after the minute has passed, plug the printer back in. Also, even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause.   Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector

* In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector  < This is not limited to Laserjet printers. 

I look forward to hearing back from you. If performing a hard reset, or moving the printer to a wall outlet resolve the issue, please click the Accept as Solution button below so the community can see your issue is resolved. If the issue persists, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
 

I hope this helps. 

[myasia808]

Thank you very much for your help!  I followed your instructions and also plugged the HP envy straight into the wall vs power strip and it did the job   Awesome!