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04-29-2012 04:22 PM - edited 04-30-2012 12:55 PM
I'm having problems when trying to scan at 4800 dpi with my new HP OfficeJet 6500A Plus. I get the following message:
The Scanned Image will exceed the maximum supported size (approximately 2 gigabytes).
To reduce the size, try one of the following:
-Scan with a lower resolution.
-Select a smaller scan size.
-Make the selection area smaller.
Of course none of the suggested solutions are fine for me. I bought this all-in-one to work with the higest resolution because I need it for my job.
My system: Windows 7 Pro., CORE IIDUO, 6 GB RAM and 23GB of Virtual Memory.
Question: What can I do to solve this problem?
I'll thank any help with this issue.
05-25-2012 09:52 AM
Having this same issue, doesn't matter if it's initiated from the pc side or the printer side. Will only scan to 600dpi to memory card.
What's the point to having 4800dpi scan if it won't actually DO it?!?!
07-11-2012 02:28 PM
08-04-2012 01:09 PM
i have the same issue, even at 2400dpi resolution for trying to scan a full 8.5x11" pg. does anyone know of a different driver/tool that will allow me to create large file sizes (>2G) at max resolution?