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Honor Student
Saunders77
Posts: 2
Member Since: ‎08-25-2013
Message 1 of 3 (99 Views)

HP OfficeJet 8600 PLus | Scanning Items from Glass to Memory Device NOT WORKING!|

Hi,

 

I'm having problem scanning smaller objects when putting them on the glass to a memory device. When i use the ADF it work like it should but when smaller objects don't. FRUSTRATING!!

 

I was trying to scan a business card, drivers license, or reciept (smaller objects) by placing them on the glass and save them to a memory device but they when morning to the computer they show up blank (blank white pdf). The preview on the screen of the printer looks good when i'm scanning but when i start scan and look at the file on the computer, it shows up as a blank file.

 

Am i don't something wrong as this is very annoying. Sometimes it works and other times it doesn't (one out of ten times it don't work). Any tips

 

I'm using the default scanning options except chaning the DPI to 600 (pdf, scan)

 

Thanks you in advance for your help

Provost
banhien
Posts: 32,334
Member Since: ‎01-29-2009
Message 2 of 3 (93 Views)

Re: HP OfficeJet 8600 PLus | Scanning Items from Glass to Memory Device NOT WORKING!|

Hi,

 

Please read the following two statements on page #22 of its manual:

 

You can copy, scan, or fax up to Letter- or A4-size originals by loading them on the glass.
You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray.

 

From my understanding, users can't scan smaller items using ADF.

 

Regards.

BH
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Honor Student
Saunders77
Posts: 2
Member Since: ‎08-25-2013
Message 3 of 3 (89 Views)

Re: HP OfficeJet 8600 PLus | Scanning Items from Glass to Memory Device NOT WORKING!|

Provost - Thanks for your response! I have read the manual in reference to your reply and still don't understand. :-)

 

I understand the basic concepts of scanning like which corner to place document and what side needs to be up or down but are you stating in your response that you are NOT able to scan, using the glass, anything smaller than Letter or A4?

 

I don't believe this to be truth but at the moment I am unable to scan and save consistently. Even sometimes when using the glass to scan and save to a memory device a 8.5 x 11 document saves as a blank white pdf??

 

Thanks Again

 

 

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