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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-26-2017 11:53 AM

HP Recommended
Product: HP OfficePro 6960
Operating System: Microsoft Windows 7 (64-bit)

Hi, just bought this new printer, but scanning options dont allow to save as PDF which is what I need. I there any way to fix this rather than having to convert the document from eg jpeg to  PDF which is more for me to do !
thanks in advance for help

20 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2017 12:56 PM

HP Recommended

THANK YOU. iVE DONE THAT HOWEVER IT ONLY SEEMS TO LET ME EMAIL THE SCANNED PDF DOCUMENT AND i DONT WANT THT - i WANT TO SAVE IT TO MY LAPTOP FOLDER. excuse capitals!

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7 REPLIES 7

‎02-26-2017 12:05 PM

HP Recommended

Hi,

 

Have you installed printer software and drivers to your computer yet ? Please do that first using the CD which came with your printer. For computer(s) without ODD (CD/DVD drive), please download the following package and install to your computer(s)

 

    http://ftp.hp.com/pub/softlib/software13/printers/oj6960/OJ6960__Full_WebPack_1979.exe

 

After that, please

 

(a) Click printer icon on desktop,

(b) Select Scan a Document or Photo,

(c) Select PDF icon (called shortcut) on the left.

 

You can also scan from printer and select Document, not Photo because by default ith will scan Photos as PDF files.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎02-26-2017 12:30 PM

HP Recommended

Hi, thanks for reply I have CD - do I need to type a command?

 

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‎02-26-2017 12:38 PM

HP Recommended
@ThumbelinaPM wrote:

Hi, thanks for reply I have CD - do I need to type a command?

 

Hi,

 

No, no need to type a command. Please

 

(a) Put CD to your computer ODD,

(b) Open the CD and run Setup,

(c) Select USB or wireless,

(d) Follow on screen instructions

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-26-2017 12:56 PM

HP Recommended

THANK YOU. iVE DONE THAT HOWEVER IT ONLY SEEMS TO LET ME EMAIL THE SCANNED PDF DOCUMENT AND i DONT WANT THT - i WANT TO SAVE IT TO MY LAPTOP FOLDER. excuse capitals!

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‎03-22-2017 08:06 PM

HP Recommended

Hi,

 I presume you are scanning from "HP Scan" (which can be found in the apps in your PC under "HP" folder after you have installed the printer software).  After printer completed scanning, you can just click "Save" and immediately "Window Explorer" will appear and you can save to a folder in your PC.

 

Hope if solves your problem. Thank you.

 

Best Regards,

khlim

I am an HP employee. I am speaking for myself and not on behalf of HP.
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‎03-23-2017 02:19 AM

HP Recommended

Hi ThembelinaPM,

 

I forgot to mention that in the "HP Scan" menu, under "Scan Shortcuts"  (left side of menu), you need to select "Save as PDF" and not "Email as PDF".

 

 

Best Regards,

khlim

I am an HP employee. I am speaking for myself and not on behalf of HP.
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‎05-19-2018 01:52 AM

HP Recommended

Used to be able to scan from twain scnner on my old HP printer, now I have a new one HP OfficeJet Pro 6970 it seems I have to use the TEDIOUS! scan feature in the desktop printer icon!

Not on!

How do I get to simplfy the scanning option to pdf like the twain aplication?

 

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