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HP Officejet 4500 510g-m does not scan, copy, or fax with Vista 64 bit (1676 Views)
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quest2008 Student
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quest2008
Posts: 1
Registered: ‎11-17-2011
Message 1 of 2 (1,676 Views)
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HP Officejet 4500 510g-m does not scan, copy, or fax with Vista 64 bit

‎11-17-2011 08:38 AM

I have re-installed the software from the original disk as well as from the internet.  I continue to get the message it will not  copy, scan, or send a fax.  It would copy until I installed a new color cartridge and it failed to align.  When I try to restart get it to align it will not print. 

 

The printer will print (only) from the computer. 

 

I would appreciate suggestions.  I have plugged, unplugged, installed, uninstalled.  Nothing changes.

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Regents Professor Regents Professor
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ShlomiL
Posts: 6,974
Registered: ‎01-03-2011
Message 2 of 2 (1,664 Views)
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Re: HP Officejet 4500 510g-m does not scan, copy, or fax with Vista 64 bit

‎11-17-2011 12:05 PM

Hi,

It seems the scanner hardware faulty.

Try following the steps below and check for any progress.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00587971&cc=us&dlc=en&lc=en&product=3919449&tmp...

 

If there is no change, contact the local HP Call Center to service your product:

http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

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If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
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