Question
Reply
 
Student
kellip
Posts: 1
Member Since: ‎01-06-2013
Message 1 of 2 (947 Views)

HP Officejet 4500 Scanner is not working

I just purchased hp officejet 4500  

the printer works fine

however when i try to SCAN   i get error message  "No Scan OPtions"

Teacher
Jason-123
Posts: 58
Member Since: ‎01-07-2013
Message 2 of 2 (932 Views)

Re: HP Officejet 4500 Scanner is not working

1) Have you installed the printer software?

2) Are you able to initiate a scan from the computer?

   Double click on the HP solution Center icon on the destop and click on "scan picture" or "scan   document".    Does it work?

 

 

For scan to work from the computer, the printer software should be installed.

If you have installed the software and are able to scan from "HP solution center", then follow the document below which addresses the "No scan options" issue.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&cc=us&dlc=en&lc=en#N5133

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation