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zaysmom
Posts: 1
Member Since: ‎08-09-2012
Message 1 of 6 (871 Views)
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HP Officejet 4500 Wireless paper mismatch problems

Hey! I sure hope you can help!!! I have an HP Officejet 4500 Wireless printer connected through my wireless router running on Windows Vista and it will not copy correctly. When I put something on the glass to copy, it says "Error" Incorrect Paper Size. Load different media or change copy paper size settings." Even using the HP solution center did not help. When I used the solution center, the copy only printed on 1/4 of the paper. I am so frustrated by this and I cannot seem to fix it!

Distinguished Professor
SeanS
Posts: 3,102
Member Since: ‎11-22-2011
Message 2 of 6 (850 Views)

Re: HP Officejet 4500 Wireless paper mismatch problems

Hey Zaysmom. :smileyhappy: There are a few different reasons that this can happen. First insert a fresh stack of paper in the paper tray. If it printer identifies an incorrect paper size or no paper at all it can cause this message. Does this only happen when scanning? 

 

Try running the HP Print & Scan Doctor to see if it is able to resolve your issue. If it does not resolve the issue, post back with any new details and we will continue from there.

Thanks!


Sean 

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Honor Student
Dejavue
Posts: 4
Member Since: ‎03-31-2013
Message 3 of 6 (599 Views)

Re: HP Officejet 4500 Wireless paper mismatch problems

Copier works fine from computer documents but wll not copy anything along...says paper mismatch...NOT!  NOt sre if fax works..have not had opportunity to try.

 

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 4 of 6 (592 Views)

Re: HP Officejet 4500 Wireless paper mismatch problems

@Dejavue, have you tried the steps given above from SeanS

 

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Dejavue
Posts: 4
Member Since: ‎03-31-2013
Message 5 of 6 (562 Views)

Re: HP Officejet 4500 Wireless paper mismatch problems

My printer will copy and print documents from my computer, but it will not just copy anything on the printer glass.  Constantly get Paper mismatech problems whichis NOT true!  Have done this over and over  Have also followed all the instructions from HP as far as unplugging cables etc for 30 minutes and trying agian.  STill the same problem.  Can't understand why there is no other problem!  Saw I was told to go to MY profile and uncheck something....where is MY  profile????

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 6 of 6 (558 Views)

Re: HP Officejet 4500 Wireless paper mismatch problems

OK, so you're saying you can print fine, but when you make a stand alone copy on the printer, you get the paper mismatch error message. Correct?

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