HP Officejet 4620 Scan not working from computer. (1020 Views)
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josh100
Posts: 4
Registered: ‎01-19-2013
Message 1 of 7 (1,020 Views)

HP Officejet 4620 Scan not working from computer.

Hi I have an Officejet 4620  CZ152B.

The printer will not scan from the computer. It will also not produce a test page.

It will print a page of a document from the computer.

It will also copy a page using the printer control panel.

Operating system is Mac. The computer a Mac Book Air.

All was working well before today.

All advice appreciated.

josh.

HP
stix4
Posts: 1,418
Registered: ‎04-25-2011
Message 2 of 7 (981 Views)

Re: HP Officejet 4620 Scan not working from computer.

Hello Josh100

Thanks for the post.  Check this document link, not sure how you are connected (assuming wireless) but it also covers USB.  Just curious, did you happen to run any updates prior to this happening?  Good Luck!

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03151283&tmp_task=solveCategory&cc=us&dlc=en&la...

 

 

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Honor Student
josh100
Posts: 4
Registered: ‎01-19-2013
Message 3 of 7 (962 Views)

Re: HP Officejet 4620 Scan not working from computer.

Hi stix4
Thanks for your advice.
I have tried all the options. Several times.
Have been speaking with HP (India) very helpful, but no solution.
I feel it is a software block but cannot get to the bottom of it. Not sure if it is in the printer or my Mac Book Air.
Waiting HP in India now, she is escalating the problem to her manager.
If no solution this week I will have to return the printer and try another one.
Problem is I have only one computer with me at the moment so cannot try with a PC or my iMac.
Any more ideas gratefully tried.
Regards.
Josh.
HP
stix4
Posts: 1,418
Registered: ‎04-25-2011
Message 4 of 7 (956 Views)

Re: HP Officejet 4620 Scan not working from computer.

Hello Josh100,

Thanks for the update.  When you have a moment, let's try this, go to System Preferences>Sharing, and check to see if there is a computer name listed here, if not go ahead and add one then re-start your MAC and run the HP Setup Assistant, when that is completed, attempt to scan again.  Good Luck!!

I work for HP but my posts and replies are my own....Thank you!

*Say thanks by clicking the *Kudos!* which is on the left*

*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Honor Student
josh100
Posts: 4
Registered: ‎01-19-2013
Message 5 of 7 (953 Views)

Re: HP Officejet 4620 Scan not working from computer.

Hi stix4

Thanks for your response.

Sharing showing my "Mac Book Air" as computer name. Correct.

Printer sharing and Scanner sharing shown ticked.

Do I still need to rerun the setup assistant.

Regards.

Josh

 

HP
stix4
Posts: 1,418
Registered: ‎04-25-2011
Message 6 of 7 (953 Views)

Re: HP Officejet 4620 Scan not working from computer.

Hi Josh,

Yes, please.  Let's run it again and then determine if you can scan successfully.  Thanks in advance and let me know the outcome....Thanks!

 

I work for HP but my posts and replies are my own....Thank you!

*Say thanks by clicking the *Kudos!* which is on the left*

*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

Honor Student
josh100
Posts: 4
Registered: ‎01-19-2013
Message 7 of 7 (945 Views)

Re: HP Officejet 4620 Scan not working from computer.

stix4

OK rerun setup, sorry no go.

Still getting the same error message.

Trying with system prefs. "Failed to open a session on the device."

Using HP app. "Scanner reported an error"

I tried to attach screen shots but cannot see how to do it.

josh 

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