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xavilee
Posts: 1
Member Since: ‎10-13-2012
Message 1 of 3 (1,317 Views)

HP Officejet 4620 series (Network) unable to scan to computer

Hi,

 

I'm currently using a win 7 64 bit laptop. I have installed the network printer and link it up.

However, i'm unable to scan any documents from the printer to my laptop over the wireless network.

It would say "Starting to Scan" then " could not complete Connection to computer has been lost or OCR app is not installed on computer".

 

However when i try to scan using the web server or via the HP Printer Assistant, i'm able to scan the document.

Please help me out.

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 3 (1,292 Views)

Re: HP Officejet 4620 series (Network) unable to scan to computer

You could try to uninstall your software and drivers and re-install.

 

Before you do that, here is a link below that you can run first, and see the results.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146

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Student
tdeshler
Posts: 1
Member Since: ‎04-09-2014
Message 3 of 3 (528 Views)

Re: HP Officejet 4620 series (Network) unable to scan to computer

I was having the same problem with my scanner. I've used it successfully ever since I bought the printer several months, but just stopped working today (printing still works). I am using a direct USB connection to a Windows 7 Pro PC.

 

I installed the Print and Scan doctor and that did the trick - scanning now works again. The app didn't explain what had gone wrong, but I'm going to look forward, not backwards. Thanks.

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