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lostinkansas
Posts: 21
Member Since: ‎05-04-2010
Message 1 of 84 (7,804 Views)

HP Officejet 6500 E709n will not scan using Windows 8 Pro (64 bit)

[ Edited ]

Worked fine running on Win7 Ultimate  (64 bit)... upgraded to 8 Pro  (64 bit) installed the new

Product Installation Softwar:
HP Officejet Full Feature Software and Driver ► 2012-10-22 , Version:14.8.0, 305.62M
 
Now it will not scan.
 
Capture.PNG 

 

I have attemped to install eight times and used the HP Printer Scrubber software to remove all previous versions, reboot and reinstall and continue to get the above error.

 

I have used the HP Print and Scan Doctor ► and it shows scan error...

 

The Supported Printers for Windows 8 page says this printer is.... okay

 

Capture1.PNG

 

 

HOW ABOUT A FIX FOR THIS?????
   
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AlwaysNeon
Posts: 4,377
Member Since: ‎11-28-2011
Message 2 of 84 (7,770 Views)

HP Officejet 6500 E709n will not scan using Windows 8 Pro (64 bit)

A few quick questions for you, lostinkansas.

How are you connected to the printer (USB, Wireless or Ethernet)? And do you have any antivirus or other firewall software on your computer?

I am actually going to go and download the same drivers and software on my own Win8 machine and test out what is going on.

Let me know!
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lostinkansas
Posts: 21
Member Since: ‎05-04-2010
Message 3 of 84 (7,770 Views)

Re: HP Officejet 6500 E709n will not scan using Windows 8 Pro (64 bit)

[ Edited ]

No... it is not a solution.

 

Intalled via wireless... failed!

 

Installed via USB... failed!

 

In All cases Antivirus was shutdown upon install, rebooted w/o antivirus running... it does not matter... it fails.

 

Bachlor of Sciene in Computer information Systems.... Yep I do know what I am doing.  It is the HP  Solution Center software install.

 

Scans fine under Windows Fax and Scan with limited capability (so the driver is there)...

 

Still works fine on second Windows 7 Ultimate machine  (also an HP notebook) so no issues with the Officejet 6500

 

This notebook is a Pavilion g7-2017cl

 

HP Print and Scan Doctor 3.0 it tests the scanner and it runs during the test but the result is a failure on HP Twain Scan and Front Panel Test

 

Capture.PNG

 

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EmmanuelS
Posts: 18
Member Since: ‎11-08-2012
Message 4 of 84 (7,742 Views)

Re: HP Officejet 6500 E709n will not scan using Windows 8 Pro (64 bit)

I have the exact same problem. I've done a reinstallation from scratch, making sure to delete everything.

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lostinkansas
Posts: 21
Member Since: ‎05-04-2010
Message 5 of 84 (7,738 Views)

Re: HP Officejet 6500 E709n will not scan using Windows 8 Pro (64 bit)

What is your computer?  Manufacturer, Model, Which flavor of Windows?

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EmmanuelS
Posts: 18
Member Since: ‎11-08-2012
Message 6 of 84 (7,730 Views)

Re: HP Officejet 6500 E709n will not scan using Windows 8 Pro (64 bit)

I'm using a Dell latitude laptop e6420 using Windows 8 Pro.
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lostinkansas
Posts: 21
Member Since: ‎05-04-2010
Message 7 of 84 (7,725 Views)

Re: HP Officejet 6500 E709n will not scan using Windows 8 Pro (64 bit)

Don't be surprised if you NEVER see a fix for this.  HP does not support their printers as well as their computers.

 

When I upgraded to Win 8 Pro 64 a Windows update would not install.... I spent two hours on the phone never resolved.

 

HP DOES NOT SUPPORT THEIR PRODUCTS UNLESS IT IS A BUSINESS COMPUTER OR PRINTER.

 

i HAVE DECIDED i AM DONE WITH HP WHEN THIS NEW LAPTOP DIES I AM MOVING TO AN iMac

 

and different company for an all in one printer scanner

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lostinkansas
Posts: 21
Member Since: ‎05-04-2010
Message 8 of 84 (7,724 Views)

Re: HP Officejet 6500 E709n will not scan using Windows 8 Pro (64 bit)

You don't see an HP support specialist jumping in on this do you?

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AlwaysNeon
Posts: 4,377
Member Since: ‎11-28-2011
Message 9 of 84 (7,717 Views)

HP Officejet 6500 E709n will not scan using Windows 8 Pro (64 bit)

lostinkansas, sorry for the delay in my response, I have been working on this for a couple days to see if I could re-create the issue you were having here. I only was able to get the first error when my installation of the printer was not completed properly.

First of all, the two images that you posted are very interesting. The first error message would only occur if the scanner was not present in your device manager. However, the PSDR would not be able to assess your scanner if it were not present on the same token.

First I would make sure that you have completely removed and uninstalled the printer from all places on your computer. From Programs and Features, your Device Manager and your Devices and Printers as well. I would even go as far as to delete all the files in your Temp folder as a good additional measure.

Then re-download the software and reinstall it on your computer using the full-feature software.

Let me know what becomes of this!
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lostinkansas
Posts: 21
Member Since: ‎05-04-2010
Message 10 of 84 (7,708 Views)

Re: HP Officejet 6500 E709n will not scan using Windows 8 Pro (64 bit)

[ Edited ]

No that did NOT help still have the same issue,

 

Here is more information...

 

 

Capture.jpg

 

Whare are extended errors 8, (5,0,0)?

 

Capture1.jpg

 

It's HP's software because Windows Fax and Scan works fine.... so the drivers ARE installed.

 

 

 

 

Capture3.JPG

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