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Trelogan
Posts: 9
Member Since: ‎01-11-2012
Message 1 of 22 (8,078 Views)
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HP Officejet 6500A E710 scan function not working

The HPHNDU sees the printer and the test print is successful. The HPSDU does not see the scanner.

I have already downloaded and reinstalled the full software. Should I try that again or what

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erico
Posts: 25,079
Member Since: ‎01-07-2009
Message 2 of 22 (8,077 Views)

Re: HP Officejet 6500A E710 scan function not working

What is the installed operating system?

Have you checked in the device manager to see if you see the scanner in the Imaging Devices section?

If it is there is it enabled?

scan.png

 





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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

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Trelogan
Posts: 9
Member Since: ‎01-11-2012
Message 3 of 22 (8,074 Views)

Re: HP Officejet 6500A E710 scan function not working

Bonjour Enrico,

 

Windows 7 32 bit.

 

The device is working.

 

And the scan function has been activated.

 

I have tried to scan from the printer to the PC and I get the message that it cannot find the OCR function yet I see the ITIS OCR program as (re)installed yesterday?

 

Best regards,

Brian

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erico
Posts: 25,079
Member Since: ‎01-07-2009
Message 4 of 22 (8,072 Views)

Re: HP Officejet 6500A E710 scan function not working


Trelogan wrote:

Bonjour Enrico,

 

Windows 7 32 bit.

 

The device is working.

 

And the scan function has been activated.

 

I have tried to scan from the printer to the PC and I get the message that it cannot find the OCR function yet I see the ITIS OCR program as (re)installed yesterday?

 

Best regards,

Brian


I suggest that you run the HP Scan Diagnostic utility.





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
Trelogan
Posts: 9
Member Since: ‎01-11-2012
Message 5 of 22 (8,058 Views)

Re: HP Officejet 6500A E710 scan function not working

Enrico,

 

The SDU utility identified that the Windows scan (WIA) should be deunstalled and reinstalled. I had already done this yesterday without a positive result.

 

I have deinstalled and reinstalled the printer. Once again the scan function stopped working at about 80% completion. I disactivated the Trend Titanium Internet Security and then the scan worked. Therefore I have 'escalated' the problem to Trend technical support.

 

Many thanks for you input.

Best regards,

Brian

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erico
Posts: 25,079
Member Since: ‎01-07-2009
Message 6 of 22 (8,053 Views)

Re: HP Officejet 6500A E710 scan function not working

Glad you got it sorted.

 

 





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
ghager
Posts: 2
Member Since: ‎01-30-2012
Message 7 of 22 (7,976 Views)

Re: HP Officejet 6500A E710 scan function not working

I have the same problem. I've de-installed and re-installed the software several times, run the HPSDU.EXE and its telling me at the Windows-scan (WIA) that the Windows Image services isn't active. 

 

I have followed all options that where given me, but the same problem keeps coming back. HELP!!!

 

See the picture, thanks

 

2012-01-30_1257.png

Tutor
Trelogan
Posts: 9
Member Since: ‎01-11-2012
Message 8 of 22 (7,956 Views)

Re: HP Officejet 6500A E710 scan function not working

Reply from Trend:

 

For this situation there is a fix

 

Windows XP/Vista/7 - 32-bit

 

http://knowledgedocs.misgl.com/Facets/Trend/Tools/Titanium2011/amsp_15_win32_hfb6.6.1081.exe

 

Windows Vista/7 - 64-bit

 

http://knowledgedocs.misgl.com/Facets/Trend/Tools/Titanium2011/amsp_15_win64_hfb6.6.1081.exe

 

I would add that this worked for  awhile and I am now experiencing the problem again. I am awaiting an answer from Trend.

Honor Student
ghager
Posts: 2
Member Since: ‎01-30-2012
Message 9 of 22 (7,709 Views)

Re: HP Officejet 6500A E710 scan function not working

Hi Trelogan,

 

Did you recieved any answers to your problem? I still experince problems with scanning. 

 

Could somebody else help me?

Tutor
Trelogan
Posts: 9
Member Since: ‎01-11-2012
Message 10 of 22 (7,618 Views)

Re: HP Officejet 6500A E710 scan function not working

Trend said that it was not a problem of their making, rather a problem for HP. I re-installed the latest driver. The scan worked for a few times and then went on the blink again. Sorry that I cannot be of much help!

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