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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-15-2012 09:09 AM

HP Recommended

I have a 6500A Plus and I can't get my scan to work. It prints from the computer and I can fax, but when I go to scan it doesn't recconize the computer. I went to the front page and clicked register to scan and it said that it already was and there was no need to do it again. I uninstalled the printer and reinstalled it but still it won't work. When I go to the printer and see what I have for registered user my computer is listed, when I go to scan it shows my computer but then it says it "lost" the computer. I don't get it, if I can print but not scan...

4 REPLIES 4

‎10-05-2012 06:05 PM

HP Recommended

After installing Windows 7, my HP Officejet 6500A Plus would no longer scan.  I finally got it to work....be sure when downloading the driver to make sure you install for the correct operating system 64 bit or 32 bit.  Make sure you download the "full" program.  I unplugged the usb  cable from the printer when prompted & it worked.  Good luck everyone.  

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‎07-28-2014 05:08 PM

HP Recommended

I have a HP 6500A Plus all in one scanner and the scanner continues to give the error "Scanner Communication Cannot Be Establisheed". Im using Windows 7.  It worked in the past couple of years but I didn't use it for 6 months then it wouldnt work.  Unfortunately I have two of these and neither one of them work.

 

 I've uninstalled, re installed using the CD that came with the printer and it may work once and then give the above error.  I've also installed the driver from the HP web site.  I've installed probably 50 times over the past month and searched the internet for solutions....HELP or these are going to the junk pile!

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‎07-29-2014 05:23 PM - last edited on ‎03-07-2017 03:32 PM by HP Administrator

HP Recommended

Hello Ruthielou, and welcome to the HP Forums.

 

I see you are experiencing scan issues.  I would like to try and assist.

 

I would recommend performing a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.

 

I would then recommend following this document on A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.

 

Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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‎11-09-2015 06:18 PM

HP Recommended

.C

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