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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-11-2012 02:42 PM

HP Recommended

Windows 7 Home premium 64-bit

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‎09-11-2012 02:43 PM - edited ‎09-11-2012 02:44 PM

HP Recommended

Windows 7 home premium 64-bit

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‎09-11-2012 02:45 PM

HP Recommended

Sorry I should have asked this a minute ago.  Guess I blanked.  Are you getting any error messages?  What firewall and anti-virus are you using?  What encyrption type does your router use?  What brand and model router are you using?  What firmware version is on the router?  Have you tried using the HP Print and Scan Dr. to clear up the problem?  If so, what happened?

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‎09-11-2012 02:50 PM

HP Recommended

Printing works flawlessley. No errors the hp software says it does not see printer, mcafee, we use a Mac router. I have not tried hp scan and print dr I will now and follow up. ty.

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‎09-11-2012 02:57 PM

HP Recommended

I tried the utility and it only gives an option to repair printing which works fine.

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‎09-11-2012 03:26 PM

HP Recommended

I'm betting that McAfee is causing the problem.  Disable McAfee and see what happens.

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‎09-11-2012 03:49 PM

HP Recommended

This was the issue thank you for your time and help.

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‎09-11-2012 03:56 PM - edited ‎09-11-2012 03:56 PM

HP Recommended

No problem.  So you don't have to disable McAfee everytime you want to scan, you should open the prots below in the firewall.  That should stop McAfee from blocking communication.

 

HP printer ports

UDP

TCP

Acronym

Definition

Used for

137

137

NetBIOS

network Basic Input/Output System - (basic communication)

UDP: Printing, Photo Card Upload

138

 

NetBIOS

network Basic Input/Output System - (basic communication)

UDP: Photo Card Upload

 

139

NetBIOS

network Basic Input/Output System - (basic communication)

TCP: PhotoCard Upload

161

 

SNMP

Simple Network Management Protocol - Monitering network attached devices

UDP: Printing

427

427

SLP

Service Location Protocol (finding out what things can do on the network)

UDP: Printing, Photo Card Upload, Scanning, Faxing, Installation

 

9100

PDL

page description language - printer control language (how does the page you want printed look)

TCP: Printing

 

9220

 

 

TCP: Scanning, Faxing

 

9500

 

 

TCP: Scanning

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‎09-24-2012 01:29 PM

HP Recommended

Won't scan - network connection and drivers and software reinstalled twice. Still running XP. Won't fax either, but will print.

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‎09-24-2012 03:09 PM

HP Recommended

Does this happen after the printer and computer have been on for a while?

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