HP Officejet 6700 Premium - won't scan wireless (13843 Views)
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grapple22
Posts: 4
Member Since: ‎07-09-2012
Message 1 of 52 (13,843 Views)
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HP Officejet 6700 Premium - won't scan wireless

Hello,

 

My new printer is connected wireless to my network.  It prints fine.

 

It will NOT scan ontop my computer unless I physically connect it with a usb cord.

 

I tried going into the HP Utility folder to confirm the Scan Settings are on but it will not show me this icon (when connected wireless).

 

If i'm connected through the USB cord the Scan Settings icon does show up and it is indeed enabled.

 

Thanks for the help!

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Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 52 (13,830 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

From the programs your describing I'm betting your using a Mac, but I need to know what version so I can best help you.

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Honor Student
grapple22
Posts: 4
Member Since: ‎07-09-2012
Message 3 of 52 (13,828 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

Thanks for the response!

 

Yes I am using a MAC (OS X) and I have yet to fix the problem.

 

Thanks in advance.

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Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 4 of 52 (13,827 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

Which version of OSX 10.5, 10.6, or 10.7?

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Honor Student
grapple22
Posts: 4
Member Since: ‎07-09-2012
Message 5 of 52 (13,825 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

10.6.8

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 6 of 52 (13,823 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

First thing I would do is make sure the firmware is up to date.  Firmware updates might improve the functions of the printer if they are avaliable.  To update the printer's firmware:

  1. Touch the ePrint button in the upper left corner of the touch screen.
  2. If the Web Services are not enabled, you will need to enable them to download the latest firmware.
  3. If the Web Services are enabled, touch settings.
  4. Touch Printer Update.
  5. If there is a firmware update, you will be prompted to download it.  If there isn't one it will tell you the printer is up to date.

Other than that, there is an update for OSX version 10.7, but it may work on 10.6, may not work at all on 10.6 either though.  If that doesn't help, let me know and I'll see what I can find.

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Honor Student
grapple22
Posts: 4
Member Since: ‎07-09-2012
Message 7 of 52 (13,824 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

I just updated the firmware and it still will not scan.

I just realized that my problem is that it will not scan wireless when I push the "Scan" button on the printer. It will say "No Computer Found. To scan to a computer, make sure the feature is enabled".

It WILL scan wireless when I operate the scan from my actual computer.

My goal is to be able to just hit the Scan button on the printer (wireless connection) and have it scan directly onto my desktop without having to go into my actual computer to do everything.
Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 8 of 52 (13,820 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

Oh.  You just need to activate the scan to computer option in the software.  Here are instruction that lay out how to do it.  It may not be an option on the Mac OS though.  It doesn't say for sure one way or the other in the document, but the software options should be similar on the different OS's.  Just look for something in the software options that says scan to computer and that should be what you need.  

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Arcor
Posts: 6
Member Since: ‎09-11-2012
Message 9 of 52 (13,575 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

I have gone to this and I cannot scan from printer toHP Officejet 6700 Premium e-All-in-One Printer - H711n to computer on wireless network

Associate Dean
Shane_R
Posts: 7,948
Member Since: ‎11-28-2011
Message 10 of 52 (13,570 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

What OS are you using?

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