HP Officejet 6700 Premium - won't scan wireless (11658 Views)
Top Student
Arcor
Posts: 6
Registered: ‎09-11-2012
Message 11 of 46 (5,249 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

Windows 7 Home premium 64-bit

Top Student
Arcor
Posts: 6
Registered: ‎09-11-2012
Message 12 of 46 (5,248 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

[ Edited ]

Windows 7 home premium 64-bit

Associate Dean
Shane_R
Posts: 7,948
Registered: ‎11-28-2011
Message 13 of 46 (5,246 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

Sorry I should have asked this a minute ago.  Guess I blanked.  Are you getting any error messages?  What firewall and anti-virus are you using?  What encyrption type does your router use?  What brand and model router are you using?  What firmware version is on the router?  Have you tried using the HP Print and Scan Dr. to clear up the problem?  If so, what happened?

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Top Student
Arcor
Posts: 6
Registered: ‎09-11-2012
Message 14 of 46 (5,244 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

Printing works flawlessley. No errors the hp software says it does not see printer, mcafee, we use a Mac router. I have not tried hp scan and print dr I will now and follow up. ty.

Top Student
Arcor
Posts: 6
Registered: ‎09-11-2012
Message 15 of 46 (5,242 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

I tried the utility and it only gives an option to repair printing which works fine.

Associate Dean
Shane_R
Posts: 7,948
Registered: ‎11-28-2011
Message 16 of 46 (5,235 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

I'm betting that McAfee is causing the problem.  Disable McAfee and see what happens.

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Top Student
Arcor
Posts: 6
Registered: ‎09-11-2012
Message 17 of 46 (5,233 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

This was the issue thank you for your time and help.

Associate Dean
Shane_R
Posts: 7,948
Registered: ‎11-28-2011
Message 18 of 46 (5,231 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

[ Edited ]

No problem.  So you don't have to disable McAfee everytime you want to scan, you should open the prots below in the firewall.  That should stop McAfee from blocking communication.

 

HP printer ports

UDP

TCP

Acronym

Definition

Used for

137

137

NetBIOS

network Basic Input/Output System - (basic communication)

UDP: Printing, Photo Card Upload

138

 

NetBIOS

network Basic Input/Output System - (basic communication)

UDP: Photo Card Upload

 

139

NetBIOS

network Basic Input/Output System - (basic communication)

TCP: PhotoCard Upload

161

 

SNMP

Simple Network Management Protocol - Monitering network attached devices

UDP: Printing

427

427

SLP

Service Location Protocol (finding out what things can do on the network)

UDP: Printing, Photo Card Upload, Scanning, Faxing, Installation

 

9100

PDL

page description language - printer control language (how does the page you want printed look)

TCP: Printing

 

9220

 

 

TCP: Scanning, Faxing

 

9500

 

 

TCP: Scanning

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Honor Student
brannbi
Posts: 2
Registered: ‎09-24-2012
Message 19 of 46 (5,165 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

Won't scan - network connection and drivers and software reinstalled twice. Still running XP. Won't fax either, but will print.

Associate Dean
Shane_R
Posts: 7,948
Registered: ‎11-28-2011
Message 20 of 46 (5,159 Views)

Re: HP Officejet 6700 Premium - won't scan wireless

Does this happen after the printer and computer have been on for a while?

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