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07-13-2009 09:46 AM
I own an HP Officejet 7310xi All in One Printer/fax/scanner. After the initial installation of HP printer software that came with my equipment, both copier and fax worked great for several years. I never tried to use my scanner until today. When I went to use it, I placed the art I wanted to scan on the glass, closed the lid and hit the start scan button. When I did, I received the message "You need to install or run HP software for this feature". I'm not sure how to get this to work and need some help.
I even went to the start button on my laptop, located the HP 7310xi listing in the computer and hit "Uninstall". I then reinstalled the software again, restarted my computer per the online instructions and tried it again. I still got the same message.
I would appreciate if someone more intelligent, could help me trouble shoot this. I have a document that was supposed to be scanned and emailed this morning and it doesn't look like I'm going to make the deadline.
Thanks so much,
07-13-2009 06:47 PM
What is the operating system of your computer?
How is the printer connected to your computer?
Is that a laptop or a dekstop?