01-08-2013 07:01 PM
My printer worked great on Win XP and I could fax directly from the printer or from the computer. I installed Windows 8 32 bit (I'm running an older system that works fine for everything I use it for -thank you very much), and downloaded the latest greatest HP driver & software for Win 8 32 bit. Everything works perfectly, except faxing from the computer.
If I run the fax test from the printer, the fax test PASSES. If I run the fax test from the computer, the fax test PASSES.
If I put documents in the printer feeder and use the printer fax functions, it faxes beautifully.
It is only when I fax from the computer, the screen pops up with a status of spooling, then the status turns to Cancelled every time.
It always worked on Win XP.
The FAX printer and FAX driver for the FAX printer showed up in Control Panel automatically when I installed the updated drivers/software from HP. All the properties on the FAX printer look good.
I tried a usb connection, and a network ethernet connection, with the same results.
Printing and scanning all work fine. I really like this printer, and I would like it even more if I could figure out how to get it to fax a document from the computer.
When I say fax from the computer, I mean opening a document, saying Print, selecting Fax - HP Officejet Pro 8500 A910, filling in the fax information page, selecting my cover page options, and pressing the send fax. All just like I used to do before I upgraded to Win 8. When I hit send fax, that is when I get the popup that the fax is spooling, then it goes to cancelled. No error codes are displayed, no clues as to why, no nothing. If I print the document and put it in the printer document feeder, I can fax it using the printer display screen no problem.
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01-18-2013 05:33 PM
Do this and see if you are able to fax from your PC after updating the software.
Have a great day!
01-22-2013 12:36 PM
I would check that and see if its the firmware that is effecting the faxing feature of the printer.
Try that and contact me and if it works or if we need to continue working towards a solution.
Have a great day!
01-22-2013 05:10 PM
Thanks for your help. I followed the instructions, and there was a firmware upgrade available. Since the printer is networked connected by ethernet, I used the printer control panel to download and apply the firmware upgrade. I ran a FAX test from the PC, and everything was a PASS. I reran the FAX test from the printer control panel and again everything was a PASS. Then I tried to fax a document from the PC, and alas, no joy. Same popup appears, "sendafax.doc" is spooling, then after about 30 seconds or so, "cancelled" shows up in the status. I rebooted the printer, and my machine and tried again. Same result.
You gave me a good tip about the firmware upgrade, and for that I thank you. Do you have any other ideas I can try? Is there a new driver coming out any time soon for WIN 8 32 bit?
Thanks for your help.
01-22-2013 05:25 PM
In any event, I am actually looking more into this issue now. I will get back to you when I try it on my Win8 machine here and see if I run into any issues like you are experiencing. I am also going to communicate with my colleagues as well and see if they have any additional input. For now I can only recommend using the hard-copy faxing from the machine as your best work-around option at this time.
Have a great day and I will let you know more when I know more!
01-22-2013 05:39 PM
I never get tired of hearing that song. Great album, I agree.
Hey thanks for not giving up on me. All features work except that one. Thankfully I can always print the documents and fax them using the feeder. By all means though, keep me updated if you encounter any other ideas.
01-24-2013 12:10 PM - edited 01-24-2013 12:10 PM
Alright, I spoke with some of the engineers and they suggested the next few steps. First, here is a thread on an MS forum about removing a driver in an alternate fashion.
Another thing to note is that in Win8 you can easily access the Command Prompt by hitting the windows key and typing “command prompt.”
Additionally, I will PM you some further steps on removing the vestiges of the software from the back-end of your PC. You will HAVE to be sure to follow those instructions to the letter.
Do these two things and let me know what happens after you install the printer again from the direct download link I have already provided above.
Let me know and have a great day!
01-26-2013 09:29 PM
Thank you. Your instructions for making changes in the registry did the trick.
I deviated slightly from your instructions, though. I created a restore point prior to running regedit,
just a habit I got into long ago when working in the registry.
Thanks for your help and for sticking with me long enough to find a solution.