HP Support Forums
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07-12-2011 03:30 PM
I have had "exactly" the same problem withy my HP Officejet 8500A Pro, and received the same "Not our fault, go talk to Microsoft" answer. I was furious, as the response came after we worked on the printer for an hour. Most surprising, is that all this negative feedback is occurring on "HP's" forum!. Don't they read their own user's responses???!!!! Like another poster mentioned, the printer is loaded with awesome features, unfortunately they're worthless when the don't work. Luckily, I bought a replacement plan, so I guess I'm officially switching to a new printer manufacturer. So long HP.
09-15-2011 04:06 PM
My problem is a bit different. Mine is connected wired and can be printed to by several boxen on the network.
Out of four, nearly identical, XP Pro SP3 computers, two of them will scan and two of them will not. No errors, no indications that anything is amiss. I just a get a hourglass for a few seconds, then nothing. No new processes in the process list either.
hp support has sucked pathetically at this issue and has pretty much assured that we'll be looking at a competitor in the future.
Shame on you hp.
10-24-2011 10:11 AM
Scanner problems are persistant and pleased to hear I am not the only one who has them. Mac using extreme router fails to connect to scanner. Reboot of printer occasionally helps. Their equipment/sofware is clearly inferior. Technical support fails to find a solution. Asked for replacement printer which they sent me. It is a refurbished printer and exhibits the identical problems. Never by from HP agian
10-29-2011 06:47 AM
A8500 & Mac
Same issues around inability to scan. In addition, Adobe Acrobat X doesn't see the scanner, so scanning to create a PDF is impossible with that program. I used to use an HP N909 (upgraded to N910 - the A8500 - when the phony paper jam issue couldn't be resolved); OS X 10.6 and Acrobat 7. Everything worked. Now, with the upgrades (A8500, OS X 10.7 and Acrobat 10) there are scanning problems.
Connecting the A8500 via USB made no difference - still couldn't scan. Uninstalling and reinstalling the software (many times) made no difference. Finally, I connected the printer to my router via cable instead of wireless and the scanner and computer could see one another and I was able to scan. But Acrobat still didn't see the scanner.
The problem with the direct connection is that it shuts down the wireless operation of the printer, making it unavailable to other computers. So I disconnected the cable and tried moving the router closer to the printer, as suggested in a previous post. That worked. I do not understand why the printing function worked before moving the router but the scanning function did not.
Acrobat still doesn't see the scanner. I do a workaround of scanning with HP's software, saving the file to the Desktop, then opening the file in Acrobat. Not elegant, but it works.
Another workaround is to open System Preferences, Print & scan, click on the printer, then the Scan button at the top, then Open Scanner, then the obvious. Once again, this is cumbersome, but it gets the job done.
10-29-2011 08:53 AM
Ok, just tested and now my wireless works fine.
We use to press the "Scan" button on the printer. Not anymore with Wireless. When the printer is setup as a "Wireless" printer, you now go to your desktop and there should be an icon that displayes a scanner and the title under the scanner is HP Officejet Pro8500 and when you move your mouse over that icon, the rest of the program name appears which is HP Officejet Pro8500 Scan!!! Double click that icon.
Then when you open that program, it will ask you what type of file you wish to scan the document to!!!
11-17-2011 10:38 AM
I had the same problem, and after many hours of trying to solve it, I gave up. I will never buy another HP all in one printer again. I really needed the scanner for my business. I purchased a stand alone scanner and not an HP.
11-18-2011 10:35 AM
My HP Officejet Pro 8500A910 WILL NOT SCAN. Used to scan just fine. Installed last May. I use an Apple Macbook Pro with mac OS 10.68 installed. Help. This happened to me a year ago on another hp printer, so I bought this new one. It did work fine a short while ago