HP Officejet Pro L7680 - Scan Menu (2146 Views)
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Honor Student
jbhalfway
Posts: 2
Registered: ‎04-18-2012
Message 1 of 9 (2,146 Views)
Accepted Solution

HP Officejet Pro L7680 - Scan Menu

Hi - the scan menu used to give several options including "scan to file" - now the menu only offers: 1. Scan & print 2. Scan to memory device - - how do I get the full menu back ?

Grad Student
SandyBob
Posts: 187
Registered: ‎01-11-2012
Message 2 of 9 (2,136 Views)

Re: HP Officejet Pro L7680 - Scan Menu

Try running the Scan Diagnostic Utility and fix any issues that arise.  www.hp.com/go/tools

 

SandyBob

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP
1-800-474-6836
Honor Student
jbhalfway
Posts: 2
Registered: ‎04-18-2012
Message 3 of 9 (2,130 Views)

Re: HP Officejet Pro L7680 - Scan Menu

It worked ! - Thanks a bunch for your help ! - jb

Honor Student
Monny
Posts: 3
Registered: ‎11-09-2012
Message 4 of 9 (1,788 Views)

Re: HP Officejet Pro L7680 - Scan Menu

I downloaded this tool, but in my case, it just show me print dr. and I can't scan from my laptop or my pc. please help urgent thanks a lot.

Regents Professor
Rudy1906
Posts: 4,893
Registered: ‎10-11-2012
Message 5 of 9 (1,786 Views)

HP Officejet Pro L7680 - Scan Menu

@Monny, when you downloaded the print and scan doctor, what happened?

Did it find your printer?
Did it give you all green checks, or any red "x"?
When you try to scan, does the computer give you an error message?
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
I work for HP
Honor Student
Monny
Posts: 3
Registered: ‎11-09-2012
Message 6 of 9 (1,783 Views)

Re: HP Officejet Pro L7680 - Scan Menu

Thanks for helping me, ok, yes it finds my printer, is networking connected, but after click next it just appears fix printing and just after just said print test page, but my printer is working really good, is it just the scanner does not work at all.

thanks

Honor Student
Monny
Posts: 3
Registered: ‎11-09-2012
Message 7 of 9 (1,783 Views)

Re: HP Officejet Pro L7680 - Scanner not working

Thanks for helping me, ok, yes it finds my printer, is networking connected, but after click next it just appears fix printing and just after just said print test page, but my printer is working really good, is it just the scanner does not work at all.

thanks

Regents Professor
Rudy1906
Posts: 4,893
Registered: ‎10-11-2012
Message 8 of 9 (1,768 Views)

HP Officejet Pro L7680 - Scan Menu

hey (monny), try to uninstall your software on the computer and then re-install. It seems that your scanner software isn't working properly.
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
I work for HP
Top Student
switzerdeason
Posts: 9
Registered: ‎12-13-2011
Message 9 of 9 (1,384 Views)

Re: HP Officejet Pro L7680 - Scan Menu

after installing L7680 on Windows 8, only have two items on scan menu . . . not 7.  Problem is that there is no "email" option on menu.  I've tried everything.  HELP!!!

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