05-21-2010 05:21 AM
Recently purchased a dell Inspiron working on Windows 7 (32).Downloaded HP drivers etc for my HP Photosmart 2610.All printing functions work but will not scan.
After scan request is entered through HP solution centre a rectangular white empty box appears on screen and printer is obviously waiting for connection.If scan button is pressed on the printer the same effect occurs.
Unit worked perfectly well on previous Dell on Vista although scans had to be actioned through HP solution centre (older version) - scan button on machine didnt function.
Tried new diagnostic test from HP - all well until 'HP twain scan' then message 'scanner not responding' told to switch computer and printer off and restart - did that with same result.
Connected by USB
05-22-2010 06:31 AM
Thanks - This is what I tried before - just tried it again with the same result - getting down to item 6 on the test 'HP twain scan' then message 'scanner not responding' told to switch computer and printer off and restart - did that with same result. Any other suggestions please.
01-14-2011 11:02 PM
I have a HP Photo smart 2610 Printer and woking nicely. when i scan a document and try to save to file on pdf the message iam getting is "An internal error occured while processing the document.close the program and try to restart the program/pc or reinstall the photo & imaging software.
i reinstall the hP software and no result. If anybody can help me....
09-24-2011 06:12 PM
I have exactly the same problem with my HP Photosmart 2610, I have tried various options for assistance including downloading 'Full feature download', uninstalling and reinstalling about four times, tried the 'Just Answer' website where 'experts' attempt to help (but couldn't), tried the 'Driver Detective' program but again no help!.
I have had my printer for about seven years and only had this fault since June this year. Obviously very happy with its performance previously.
Any one help???
07-22-2012 12:04 AM
I had to reinstall my operating system and all other programs.
My HP 2610 all-in-one printer works fine, but the scanner scans on all HP checks but will not scan when directed from the program.
I have reloaded it twice.
Help please. jam23
- Testing Your HP Fax Machine with the HP Fax Test Service
- A Communication or Connection Error Displays When Scanning
- Scan Using Full Feature HP Software (Windows 10)
- HP Photosmart 7510, 7515, ENVY 110, 114 Printers - Restoring eFax Service
- HP All-in-One Products - A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or Fax