HP Notebook Battery Recall and ReplacementOpen Menu
In cooperation with various government regulatory agencies, HP has announced an expansion of its June 2016 worldwide voluntary safety recall and replacement program for certain notebook batteries. Additional batteries are affected.
I just hooked the device up and ran the necessary tests and all was good but when i clicked on the button to scan to pc I get this message: scan error. try scan from computer or see documentation. I can scan from some software on the computer except PaintShop. I get an error message with that one, but I want to be able to do the one click scanning from the device as advertised.
I too have exactly the same sort of problem: I can scan from Microsoft Photo Editor on the computer but not directly from the printer by way of its button (or from the computer-resident HP Solution Center) -- attempting to do so results in an error message. It's annoying. I've uninstalled all the drivers and other software associated with the printer, turned off anti-virus and other programs, and re-installed all the software again, but to no avail -- still the same problem. Any help would be appreciated.