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cwasmuth
Posts: 1
Member Since: ‎09-12-2013
Message 1 of 3 (7,294 Views)

HP Photosmart C4280 all-in-one printer won't scan. Says USB not connected when it is.

Tried turning both laptop and printer on and off several times.  Tried USB cable in different ports on laptop.  Confirmed USB cable is not damaged as I can print via this cable to the printer.  Can't uninstall and reinstall software as I do no longer have the driver CD.  Other suggestions?

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kamatr
Posts: 2,527
Member Since: ‎07-21-2010
Message 2 of 3 (7,286 Views)

Re: HP Photosmart C4280 all-in-one printer won't scan. Says USB not connected when it is.

It seems to be software glitch.

You can select your OS and install updated drivers for the Printer which can be found at below link
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=3192753&task=&

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carla519
Posts: 1
Member Since: ‎09-18-2014
Message 3 of 3 (328 Views)

Re: HP Photosmart C4280 all-in-one printer won't scan. Says USB not connected when it is.

I have the same issue and I did exactly as you advised the previous person and it didn't work for me. I still receive the same error. I too have restarted multiples times, checked the usb cords/connection, changed the ports, and updated the program with the link you provided the prior person, but it isn't working for me. I am able to print with no problem, but when I try to scan i continue to receive the error message stating that my usb is not connected, but it actually is.

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