HP Photosmart C4680 won't scan

[Rsodd]

I have an HP Photosmart C4680 that will not scan. It can print and copy things perfectly, but if I try to scan, it gives me an error message saying "Scan Error. Try scan from compurter or see documentation". I've been looking at other forum posts with similar issues, but can't seem to find what they describe on my computer.

I am currently using a Dell with Windows 7.

I'm not sure, but this could be a result of the disc it came with being unable to install (It only specifies Windows XP and Vista).

Please help!

[pcwizard · Accepted solution]

Hi Rsodd,

Follow the steps in this document.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&tmp_task=solveCategory&cc=us&dlc=en&la...

[mebland]

I have an HP C4680 that HAS NEVER worked properly. It was installed on a Dell with XP and whenever I would try to scan it would ask for a disk. I had HP troubleshoot and was told nothing could be detected. I would have to cancel, cancel, cancel and then it would work. Each time I scanned a new document I went through this.

That computer crashed and I got a VAIO. I can print but now I am unable to scan AT ALL. It'll start a scan and stop in the middle of the page and quit responding.  I tried using paint and media center (which still isn't a solution as I need to scan more than one page; most of my documents are at least ten pages long).  I AM AT MY WITS END WITH THIS.  Does anyone have a solution. I have removed and reinstalled the drivers ten times and all the other instructions given to solve the problem.  What a piece of junk!

[pcwizard]

Hi mebland,

Try using the scrubber built into the CD or Download.

From Original installation CD:

1. Insert CD into drive, and then cancel the installer

2. Open My Computer, and then right click on the CD drive and chose open

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-68348-4&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

If software was downloaded and extracted to your system:

1. Type %temp% in the run field

2. Look for, and open the folder starting with 7z (Example: 7zS2356)

3. Open folder Util

4. Open folder CCC

5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe

6. When the uninstall has completed restart the computer

7. Run Disk cleanup from Accessories\ System Tools

8. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads​.html

9. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-68348-4&cc=us&dlc=en&lc=en&...=

10. Run the download to reinstall the printer

[wthwthwth]

Followed the above download reinstall instructions and still have the same problem: The preview of the scan only shows part of the document, then locks up.

[pcwizard]

Hi wthwthwth,

Can you make a standalone copy from the printer?

[wthwthwth]

No. All I get from the C4680 is the message "Scan error. Try scan from computer or see documation. Press OK." I'm running win 7-64 with all the latest updates. C4680 makes good copys & photos.

[pcwizard]

Hi wthwthwth,

Can you make a standalone copy from the printer control panel?

[wthwthwth]

Yes, no problem making a copy.

[pcwizard]

Hi wthwthwth,

Run the following utility, and let me know what error messages you receive?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114802