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Student
wenchjenna
Posts: 1
Member Since: ‎09-28-2010
Message 1 of 27 (33,732 Views)

HP Photosmart C4780 Can't scan

I bought my printer scanner copier this past spring and I only used the scanner once and it worked just fine NOW I can not get it to work, I put my paper on it close the lid press scan, press scan to PC, and I get an error message saying:

"Scan error. Try scan from computer or see documentation." Press OK

I don't know what I am suppose to do now? Help Please

Teacher
GregCo
Posts: 158
Member Since: ‎09-03-2009
Message 2 of 27 (33,729 Views)

Re: HP Photosmart C4780 Can't scan

you may need to reload your scan destinations....

 

try the scan diagnostic utility - it fixes many problems and can point to things it cannot fix by itself...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02073861&lc=en&dlc=en&cc=us 

 

Hope this helps

- Although I am an HP employee, I am speaking for myself and not for HP.
Student
alejandraregia
Posts: 1
Member Since: ‎03-23-2011
Message 3 of 27 (33,070 Views)

Re: HP Photosmart C4780 Can't scan

I am using Mac... any idea?

Thank you!

Honor Student
sam4289
Posts: 3
Member Since: ‎06-20-2011
Message 4 of 27 (31,989 Views)

Re: HP Photosmart C4780 Can't scan

I'm having the same problem.  Can't figure it out

Honor Student
Erbig
Posts: 3
Member Since: ‎01-10-2012
Message 5 of 27 (29,803 Views)

Re: HP Photosmart C4780 Can't scan

My HP Photosmart C4780 Can't scanto my computer. Help!

Honor Student
Erbig
Posts: 3
Member Since: ‎01-10-2012
Message 6 of 27 (29,803 Views)

Re: HP Photosmart C4780 Can't scan to my computer

My HP Photosmart C4780 Can't scan to my computer. Help!

Honor Student
Erbig
Posts: 3
Member Since: ‎01-10-2012
Message 7 of 27 (29,802 Views)

Re: HP Photosmart C4780 does't scan to my computer

My  HP Photosmart C4780 does't scan to my computer. Help!

Intern
ScannerDude
Posts: 34
Member Since: ‎01-10-2011
Message 8 of 27 (29,770 Views)

Re: HP Photosmart C4780 does't scan to my computer

Erbig,

 

Sorry to hear you are having problems scanning.  Can you give me more details on your problem?  Do you have a Mac or PC?  Can you print or copy from the device?  And what is the error message you get when you try to scan?

Although I am an HP employee, I am speaking for myself and not for HP.
Student
nslags
Posts: 1
Member Since: ‎01-31-2012
Message 9 of 27 (28,834 Views)

Re: HP Photosmart C4780 Can't scan

i am trying to scan  but cannot.  when I push scan to pc I get an error message

Honor Student
Sunshine48
Posts: 2
Member Since: ‎08-26-2012
Message 10 of 27 (24,337 Views)

Re: HP Photosmart C4780 Can't scan

Error on scanner says "Try scan from computer

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation