09-28-2010 06:11 PM
Just bought the HP Photosmart D110 yesterday and cannot scan. I'm on a Mac (OS 10.6.4) and every time I try to scan something, I get the following message:
I've tried all of these things, but nothing has worked. Also, I have a animated icon of a spinning wheel that I cannot remove. When I click on it, it says "Stop 'Open in Preview'" but nothing happens. When I opened the HP Scan app, I noticed that it cannot locate the device. It is very strange because it is working as a printer, so the communication is there. Also strange, when I go to System Preferences, to Print & Fax, it's listed there as the scanner. Where's the disconnect? What can I do? This is making me nuts. Any help would be appreciated. Thanks!
Solved! Go to Solution.
10-05-2010 01:13 PM
i had the same issue. resolved it by uninstalling all software using the uninstaller app. then reinstalled using the downloaded hp software installer for the D110 from the HP website. hope that works for you.
10-07-2010 10:34 AM
It sounds like you have either a conflict between old and new HP software, or a corrupted installation of the Hp software.
We can fix this pretty easily.
First, go here and download the latest HP Software to your desktop.
Next we are going to run the scrubber to remove all teh HP Software that has been installed.
To run the scrubber,
Go to Library/Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Apple keys and click on Uninstall
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled, which is why we don't run this thing all the time)
Let the scrubber complete.
Next run the HP Software you just downloaded and follow all the way through the Setup process
the OS may search for updates and such. If it asks you if you want to download them, accept.
That should take care of it.
I am employed by HP.
12-12-2010 03:45 PM
I followed all of the directions that you shared (downloading, scrubbing, reinstalling) and when I try to scan I continue to get the same error:
12-12-2010 03:52 PM
That is odd. It sounds like part of the HP Scan isn't unloading. What OS are you using?
I am employed by HP.