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04-13-2012 10:22 AM - edited 05-02-2012 02:07 PM
My HP Photosmart Plus all-in-one B210e quit printing, scanning and everything. I spent 4 hours on phone with support and paid them for problem solving which didn't happen. I got it printing on my own the next day and they didn't refund my money. But anyway, it seems the scanner isn't installed. When diagnosed it says, 'Error 2: Failed to copy port monitor files. I have Windows Vista 32-bit. We tried to uninstall and reinstall when HP had me on the phone and that didn't work.. Any suggestions? Please!!! Someone must have had this same Error 2 message before.