10-10-2011 01:54 PM
HP Pavilion a1630n, running Windows XP. When trying to send photos via the Share function of Photosmart 6.5, which has always worked fine in the past, I get the following error message: "HP Photosmart Share requires an internet connection. Make sure you are online, then click Retry".
I have a good internet connection, and HP Support worked with me and confirmed that my PC is fine. I called Snapfish, and they indicated that they have received many calls from HP customers complaining about the same error message. They also indicated that the problem is at HP and not with my computer. They said that the problem has existed for several weeks and that they thought that HP was working on it. Any update on this issue would be appreciated. Thanks