HP Photosmart d110a will not scan.

[smhbcd]

HP Photosmart d110a will not scan.  Reinstalled, checked drivers, powered down - nothing works.  Using Windows 7.  Error message is "Try scan from computer or see documentation"

[Travis_C]

Hello smhbcd

I suggest trying the HP Print and Scan Doctor. You can find the software at the link below.

http://www.hp.com/go/tools

[smhbcd]

I downloaded your Scan item and it went through the diagnostics.  It is saying I need to uninstall and then reinstall.  I have done that twice already and nothing fixes this.  It points to drivers not being supported.  I have Windows 7. I am using the original CD Installation disc.

[Travis_C · Accepted solution]

Hello smhbcd

Uninstall the current software and try re-installing using the latest drivers from the website. The link below will bring you to the "Select your operating system" page. Do so and download the latest full feature driver.

Photosmart D110 Software

[smhbcd]

Thank you. The issue is now resolved.

[Travis_C]

Hello smhbcd

Glad your issue is resolved. If the problem ever reoccurs please post back.

[kbth]

I have repeatedly reinstalled the software from HP online and all drivers to not load.  Scanning doesn't work; there's no Solution Center; not Photosmart Essentials.  Prints fine and copying works but that's all.

[Travis_C]

Hello kbth

Sounds like you installed only the basic driver. You will need to download the Full Feature Software from the HP site. At the link below choose your operating system. Then expand the driver section. There may be two options choose the "Full Feature Software" if you continue to have problems please let me know.

Photosmart D110a Software