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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2017 01:59 PM

HP Recommended
Product: Office Jet Pro8620
Operating System: Microsoft Windows 8.1 (64-bit)

The HP Printer Assistant no longer shows the "Scan" choices, just "Print" choices i..e "Connect Printer.   Where did that go?  I was doing some printer clean-up via the Utilities--did I "lose"it?   How can I get it back?

3 REPLIES 3

‎02-23-2017 02:15 PM

HP Recommended

Hi,

 

Please download and reinstall the following software

 

    http://ftp.hp.com/pub/softlib/software12/COL51217/bi-124140-4/OJ8620_198.exe

 

Regards.

BH
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‎02-23-2017 04:32 PM

HP Recommended

Just did the download.   Which option should I check in the "Printers Setup & Software box.   "Connect to a new printer", which it isn't new or "Convert a USB connected printer to wireless", even though my printer is currently wireless since it can print pages wirelessly.  Thanks.

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‎02-27-2017 02:08 PM

HP Recommended
I sen this back on the 23rd.   Any response coming?     Re: HP Printer Assistant

‎02-23-2017 04:32 PM

Just did the download.   Which option should I check in the "Printers Setup & Software box.   "Connect to a new printer", which it isn't new or "Convert a USB connected printer to wireless", even though my printer is currently wireless since it can print pages wirelessly.  Thanks.

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