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Honor Student
BBQDan54
Posts: 2
Member Since: ‎01-03-2010
Message 1 of 81 (13,275 Views)

HP Scan Application has stopped working Windows 7 64bit

The HP Scan 3.5 works better - it will scan pictures but the program must restart after each scan.  Also the scans are really slow, other scanning programs work fine, Microsoft Live Photo Gallery and Picasa 3 in particular.  I would prefer to use the HP program; it should take less steps to scan.

 

any ideas?

thanks

dan

 

Problem Event Name: APPCRASH

Application Name: hpiscnapp.exe

Application Version: 13.0.0.131

Application Timestamp: 4a0c0809

Fault Module Name: hpotiop5.dll

Fault Module Version: 100.0.272.0

Fault Module Timestamp: 47d1de66

Exception Code: c0000005

Exception Offset: 00041ef8

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Honor Student
dphebus
Posts: 2
Member Since: ‎01-09-2010
Message 2 of 81 (13,204 Views)

Re: HP Scan Application has stopped working Windows 7 64bit

I am experiencing a similar problem.  I am running Windows 7 Home Premium (upgraded from Vista), my printer is C7280 All-in-One.  When I first encountered the problem, I removed the HP software suite and reinstalled (PS_AIO_02_Net_Full_Win_WW_130_140).  My network connectivity is good - the Digital Imaging Monitor responds to printer's scan button.  I am able to do a single scan, but the scanning software encounters an error (below).  I cannot do a second scan because hardware appears to be in use.   The first scan I do is doc to pdf.

 

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             hpiscnapp.exe

  Application Version:                           13.0.0.131

  Application Timestamp:                     4a0c0809

  Fault Module Name:                          hpotiop5.dll

  Fault Module Version:                        100.0.272.0

  Fault Module Timestamp:                  47d1de66

  Exception Code:                                  c0000005

  Exception Offset:                                00041ef8

  OS Version:                                          6.1.7600.2.0.0.768.3

  Locale ID:                                             1033

  Additional Information 1:                  0a9e

  Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:                  0a9e

  Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

 

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Tutor
matthewdhoward
Posts: 13
Member Since: ‎12-16-2009
Message 3 of 81 (13,136 Views)

Re: HP Scan Application has stopped working Windows 7 64bit

[ Edited ]

I am also getting hp " hp scan application has stopped working" on my clean windows 7 system... also running 64bit.  Any ideas?  I have a HP 7280. 

Intern
rhondahendricks
Posts: 30
Member Since: ‎01-18-2010
Message 4 of 81 (13,086 Views)

Re: HP Scan Application has stopped working Windows 7 64bit

and add me in too. My stopped today and i have been hours now trying to install from the hp site c7280 win 7 , 64 bit os. I cannot get the scanner to scan, it will make a copy but take forever to print it. This is the same download i did back in dec when i got this computer and everything was fine. now all of a sudden the c7280 does not work and re downloading did not do anything. Is this how hp is pushing sales up. Send out some update to break our stuff and get us to buy another. I paid like $400. for this printer and it is 2 years old and i will not buy another HP if this is not fixed this week.

Master's Graduate
JonW
Posts: 579
Member Since: ‎08-07-2009
Message 5 of 81 (12,973 Views)

Re: HP Scan Application has stopped working Windows 7 64bit

Guys,

 

I am interested in this thread and would like to ask you to try the fix that is posted for the Scanned files disappearing as it installs a new version of the Scan software that may help with this problem.

 

The fix is posted here

 

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01960605

 

Can you reply to this tread telling if this helped at all.

 

Thanks

JonW

I work for HP
Tutor
matthewdhoward
Posts: 13
Member Since: ‎12-16-2009
Message 6 of 81 (12,928 Views)

Re: HP Scan Application has stopped working Windows 7 64bit

it did not work for me... as a matter of fact, it seemed to uninstall my scan function for the c7280.  Tks for trying!

Teacher
scandroid
Posts: 282
Member Since: ‎10-20-2009
Message 7 of 81 (12,896 Views)

Re: HP Scan Application has stopped working Windows 7 64bit

[ Edited ]

matthewdhoward,

 

Could you please do multiple scans with MS-Paint? It should be using the same hpotiop5.dll.  It would be good to know if the problem is within the dll or how different scanning solutions are using the dll.

 

Thanks.

I work for HP, but these words are mine alone.
Tutor
matthewdhoward
Posts: 13
Member Since: ‎12-16-2009
Message 8 of 81 (12,942 Views)

Re: HP Scan Application has stopped working Windows 7 64bit

Thank you kindly for responding... not sure what you are asking... i reinstalled all the 7280 SW ( 64bit win7) after the patch seemed to make things worse.  To be clear, the scanning works... what happens is i get a pop-up window that the application has stopped working.  I close that window and the good news is the scan has been completed.  Clearly there is a bug.  

 

I have a screen capture that i can email you...

 



Teacher
scandroid
Posts: 282
Member Since: ‎10-20-2009
Message 9 of 81 (12,863 Views)

Re: HP Scan Application has stopped working Windows 7 64bit

matthewdhoward,

 

If the scan works and you are getting a crash, you are correct there is a defect somewhere.  Can you post your image to this thread as an attachment?  That way other can also see the screen capture.

 

Thanks.

I work for HP, but these words are mine alone.
Student
Piper37
Posts: 1
Member Since: ‎02-09-2010
Message 10 of 81 (12,737 Views)

Re: HP Scan Application has stopped working Windows 7 32 bit

Running Win 7 32 bit and have similar error as the the top of this list.

Officejet 6480, running Version 13.0 of the driver (just posted in January) using the scanner function with Picasa 3, Windows 7 Fax and Scan, and Paperport 12.

 

Works fine with Win 7 FAx and Scan but it uses its own scan module , not the HP scanning application.

 

Picasa 3 and Paperport both use the HP scanning application and both get the same error.  First it scans the document and displays it in the HP scan module.  Click on finish to deliver it to Picasa or Paperport and it will convert the image and it will appear in Picasa or Paperport just fine, but then HP scanning application pops up the error message that it has quit suddenly and provides the option of going on line to search for a solution or second option is to Close the HP scanning application.    Click on Close and everything is fine and I can go ahead and scan another doc with the same results.  So it is more of a nuisance than a big problem. 

 

Didn't have the problem with Vista/Picasa3 or paperport.

Below is the details attached to the HP scanning application stopped error message:

 

Feb 9th, 2010;


Scanned with Paperport 12
Problem Event Name: APPCRASH
  Application Name: hpiscnapp.exe
  Application Version: 13.0.0.131
  Application Timestamp: 4a0c0809
  Fault Module Name: hpwtiop3.dll
  Fault Module Version: 110.0.62.0
  Fault Module Timestamp: 471c6963
  Exception Code: c0000005
  Exception Offset: 0004224d
  OS Version: 6.1.7600.2.0.0.768.3
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


problem signature:  with Picasa 3
  Problem Event Name: APPCRASH
  Application Name: hpiscnapp.exe
  Application Version: 13.0.0.131
  Application Timestamp: 4a0c0809
  Fault Module Name: hpwtiop3.dll
  Fault Module Version: 110.0.62.0
  Fault Module Timestamp: 471c6963
  Exception Code: c0000005
  Exception Offset: 0004224d
  OS Version: 6.1.7600.2.0.0.768.3
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


No error when scanning with Win7 Fax and scan software module but of course it is not using eh
HP scanning module. 
On line forum indicates others are havning the problem as well with different HP printers.
Mine is a Officejet J6480.  Fault module hpwtiop3.dll   which is different dll from some others on the HP forum.

 

Regards,

 

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