HP Scan in Dock no longer works

[TSCJ]

Since I got a new Mac running 10.7.4 the HP Scan icon in the dock no longer opens the scanner.  I can still scan through the system preferences, but I'd rather not.  When I choose the HP Scan icon, I get the following message:

Process:         HP Scan [6153]
Path:            /Applications/Hewlett-Packard/HP Scan.app/Contents/MacOS/HP Scan
Identifier:      com.hp.scan.app
Version:         2.1.3 (7)
Code Type:       X86 (Native)
Parent Process:  launchd [147]

Date/Time:       2012-06-14 17:45:33.167 -0500
OS Version:      Mac OS X 10.7.4 (11E53)
Report Version:  9

Interval Since Last Report:          235934 sec
Crashes Since Last Report:           46
Per-App Crashes Since Last Report:   45
Anonymous UUID:                      1A4ABC5D-B95F-4E30-AB7A-85B10E337320

Crashed Thread:  0

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Library not loaded: /Library/Printers/hp/Frameworks/HPWorkflowsManager.framework/Versions/A/HPWorkflowsManager
  Referenced from: /Applications/Hewlett-Packard/HP Scan.app/Contents/MacOS/HP Scan
  Reason: image not found

Binary Images:
    0x1000 -     0xdff3 +com.hp.scan.app (2.1.3 - 7) <6C0FE9C7-6D50-1E44-9992-359F87B7DAF1> /Applications/Hewlett-Packard/HP Scan.app/Contents/MacOS/HP Scan
   0x1d000 -    0x23fff  org.twain.dsm (1.9.5 - 1.9.5) <23F42ECD-6342-350C-B3FD-5C8675C3B795> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x8fe24000 - 0x8fe56aa7  dyld (195.6 - ???) <3A866A34-4CDD-35A4-B26E-F145B05F3644> /usr/lib/dyld
0x937a7000 - 0x9393cffb  com.apple.AutomatorFramework (1.2.4 - 339.2) <EBFA5B3F-109D-3EDE-9A8C-0BA3B5E23085> /System/Library/Frameworks/Automator.framework/Versions/A/Automator
0x97142000 - 0x97bd7ff6  com.apple.AppKit (6.7.3 - 1138.47) <D8CD06D7-F18C-39BE-BC68-B343F87F0469> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9a967000 - 0x9ac71ff3  com.apple.Foundation (6.7.2 - 833.25) <4C52ED74-A1FD-3087-A2E1-035AB3CF9610> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

Does this mean anything?

[ShlomiL]

Hi,

The HP Scan application is only compatible with Mac OS X 10.6 and below.

Your printer may be provided with a Full Software Solution or with Print, Scan and Fax functionality through Apple Software Update. knowing your printer model will allow to point you into the right direction.

Regards,

Shlomi

[TSCJ]

That's super helpful - I wish I had asked earlier.  Does anybody know if a software update is forthcoming?

[ShlomiL]

Hi TSCJ,

As mentioned in my previous post, could you please clarify your printer model?

It will be quite hard to provide you the correct information without knowing this information as there are hundreds of different models

[TSCJ]

Photosmart 4480.

I really like it.  It does so much for so little ink and so little shelf space,  so don't fancy replacing it. 

[ShlomiL · Accepted solution]

Hi TSCJ,

Please make sure to update the latest driver by clicking the Apple icon and then Software Update.

Click Show Details and select any listed HP Update if available.

Once the latest driver through Apple Software Update been installed, you may scan using the scanning software provided for Lion through the OS (Print & Scan, Image Capture or Preview)

Below you may find the steps to scan using any of the provided scan methods:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01910186&lc=en&cc=us&dlc=en&product=3418705

Regards,

Shlomi