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Honor Student
Posts: 2
Member Since: ‎10-28-2011
Message 1 of 3 (2,677 Views)

HP Scanjet 5590 Only scans in legal size

HP Scanjet 5590 on Windows XP system

When I scan a standard letter size piece of paper, it scans it as a legal size document. If I try to scan on the flatbed part, it scans and makes the image the whole size of the glass platform. Is there a setting that allows you to choose the size in the scanner? It used to scan and automatically adjust for the size of the paper.

 

Any help is appreciated, thanks!

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Tutor
Posts: 6
Member Since: ‎08-12-2011
Message 2 of 3 (2,663 Views)

Re: HP Scanjet 5590 Only scans in legal size

I have a customer with 5590 page size issues too.  Updating the software and drivers were suggested to me:  http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=377691&p...

 

we have not applied any of these yet but they are definitely newer than what they have so check your versions.

Honor Student
Posts: 2
Member Since: ‎10-28-2011
Message 3 of 3 (2,656 Views)

Re: HP Scanjet 5590 Only scans in legal size

I uninstalled the scanner and downloaded the drivers from HP. I tried to install the patch that it specifically lists that addresses this issue but it showed that it wasn't needed when I tried to install it.

After installing some new scan software today I tested it and it allows for size choice. I also checked Adobe Pro and it allowed me to choose the scan size in it where the previous user could not choose.

I think this is a user profile issue. Logging in as a different user, I am able to choose the image scan size where I wasn't before. I am going to try it with the user that is having issues after creating a new profile (pulling profile from Active Directory) to see if that allows them to choose the scan sizes again.

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