HP officejet 4500 fax no active line found

[GreenwichGal]

My mother recently purchased the OfficeJet 4500.  I've set up the wireless with no issue but cannot set up the fax.  When I print the fax test page, it says no active line found.  I've tried using the adapter included with the printer, and connecting the printer directly t the wall jack with no "active line" found.  The phone works in that wall jack so I have no idea what the problem is. My parents have regular phone service with Qwest - I'm pretty confident it's not digital. 

Help! Suggestions?

[jubal714]

I am having the exact same problem. Is this public board HP's idea of customer support ? I have hours invested in this problem using HP's own resources. This unit is BRAND NEW.

Using at&t uverse.

04/25/2012 : Now getting "The phone cord is connected to the port labeled "2-EXT" on the back of your HP device." , no matter which port is used.

 I am using phone cord supplied with unit. If I use phone cord adaptor supplied with unit I get "phone off hook".

I also unplugged all phones and internet reciever and and plugged unit DIRECTLY into source bypassing all wall jacks.

[pcwizard]

Hi

Need to make sure that the phone line is plugged into Line 1 on the back of the printer. Follow the steps in the document below.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01956630

[CenturyLinkHelp]

Hello,

We might be able to address this. Please email the specifics regarding your address/account number and re-cap of the fax issue and I will take a look. Email us at TalkToUs@CenturyLink.com please put Steve in the subject line so I will get this specific issue.

Regards,

Steve @CenturyLinkHelp

[GreenwichGal]

We've already followed the instructions - setup was done correctly.  Our other all-in-one machine works just fine (but it's plugged into antother phone). This line is active because we have a phone plugged in there and it has a dial-tone.

[pcwizard]

Hi GreenwichGal,

Move this printer to the other phone line to see if you have the same issue?

[jubal714]

I have done all things suggested plus at least 4 uninstalls and reloads. Now the error reads "phone line plugged into 2-EXT" instead of "active phone line not detected".

 I assure you I am connected to 1 Line, direct into phone jack in my AT&T Gateway router/modem.

[pcwizard]

Hi jubal714,

To help isolate this issue I need you to setup the printer on a standard analog phone line to see if the hardware is working properly. Do you have a friend or relative which has a standard line line you can test the printer on?

[jubal714]

I do not have analog. I just spoke to AT&T tech. and he checked my phone line and informed me any fax machine should work. I do not know anybody with analog phone service. I have wasted much time on this so far and am not amused.

[pcwizard]

Hi jubal714,

I can understand your frustration with this issue, but in order to properly diagnose what is happening we need to try this printer on a different phone line to isolate it to the hardware or an issue with the ATT modem/router you are currently attempting to use for phone service.

HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing.

NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01956630