HP officejet 4500 fax no active line found

[jubal714]

Refer to my last post, I cannot access analog. I guess I am the only one with at&t uverse service who bought an Officejet 4500 that has this problem. Please forward this thread to a superior.

[pcwizard]

Hi jubal714,

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

[jubal714]

Unacceptable at this point to palm me off. I am quite sure after (if lucky) getting a live human who speaks and understands the english language, I will have to explain issues from the start to present. How much of my time does HP feel entitled to take from me?

 I request,again, that you do as I requested in past posts in this thread.

 I request direct contact information for live human in "customer relations" and "public relations" also.

[pcwizard]

Hi jubal714,

I do understand the frustration with this issue, and I am attempting to isolate the issue to determine if we have a hardware failure with the printer or an issue with the phone system you have setup.

Do you have another fax machine you can hookup to this line to see if you have the same issue?

Does this ATT router/modem phone line require any line filters?

HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing.

NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided.

[jubal714]

 Please honor requests in my last post.

Also note that printer stopped working. Recieving " An unknown error occured while printing". I now have to dig out old printer to hard copy this thread. THANKS!!!

[pcwizard]

Hi jubal714,

If you are unable to assist with isolating the problem to printer hardware or router/modem then you will need to call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Have a wonderful weekend.

http://www.hp.com/cgi-bin/hpsupport/index.pl