HP Support Forums
Join in the conversation.
11-15-2012 11:15 AM
My scanner says its not conected via cable or wifi and the usb is conected and i know the cord isnt broke because i just printed something last night. I havent scanned something in a few months though. I dont really know what to do. please someone help. Im using Vista.
11-16-2012 11:21 AM - edited 11-16-2012 11:22 AM
I understand your scanner isn't working. Hp designed a tool that fixes many scanning issues. I am including a link to the tool.
Click here for tool.
Let me know if this helps.
Give Kudos to say "thanks" by clicking on the white star under my name.
Click "Accept as Solution" if it solved your problem, so others can find it.
I work for HP