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Honor Student
eddiewoo
Posts: 3
Member Since: ‎01-25-2010
Message 1 of 4 (159 Views)

HP3050A J611 unable to scan

HP3050A J611 running on Vista.  Bought printer about 6 months ago, all functions were working perfectly.  However, for no apparent reason, the scan facility has stopped functioning - still able to copy and print both cabled & wirelessly.  Have tried to re-install the printer, but this does not solve the problem. Has anyone else had the same issue and been able to resolve it.  Advice gratefully received

Honor Student
Roz99
Posts: 3
Member Since: ‎08-08-2012
Message 2 of 4 (155 Views)

Re: HP3050A J611 unable to scan

Yep. Have just posted on another thread about this. The scan option disappeared from the computer although I was able to scan using control panel on printer. I found if you go to start menu, all programs, HP, HP3050a series, HP Scan you will get the scan dialogue box on your computer and it works wirelessly from there - at least it did for me but not for others.

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jmm22243
Posts: 8
Member Since: ‎08-08-2012
Message 3 of 4 (144 Views)

Re: HP3050A J611 unable to scan

I have the same problem.  Tried this but it didn't work for me.

 

Honor Student
eddiewoo
Posts: 3
Member Since: ‎01-25-2010
Message 4 of 4 (134 Views)

Re: HP3050A J611 unable to scan

Thanks for your help, but I'm afraid this hasn't resolved my issue.  Would be really grateful for any other suggestions. 

Out of interest, the scan option is still available on my computer - and scan to computer is still enabled.  Have tried disabling, and re-enabling, but no joy.

 

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