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Honor Student
Posts: 2
Member Since: ‎06-03-2013
Message 1 of 8 (8,236 Views)
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HPDeskjet 2510 scanner not working

I have just picked up my second HP Deskjet all in one printer, the first one wouldn't scan and now this one is the same, same error message as before, unfortunately it won't let me copy and paste the message, has anyone else had this problem ? I don't want to have to take it back and change it again ! Please help....

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Re: HPDeskjet 2510 scanner not working

Sorry that you are having a problem with the deskjet not scanning. 

 

If this is a brand new printer and you still are not able to scan, it may be something on the computer that is blocking the ports. 

 

Are you downloading the drivers from the CD or the website? Here is a link for the website.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5157446#N214

 

Make sure to download the FULL FEATURE DRIVERS AND SOFTWARE. 

 

What is the error message that you are seeing? Is it on the computer screen or the printer?

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Regents Professor
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 8 (8,213 Views)

Re: HPDeskjet 2510 scanner not working

Sorry that you are having a problem with the deskjet not scanning. 

 

If this is a brand new printer and you still are not able to scan, it may be something on the computer that is blocking the ports. 

 

Are you downloading the drivers from the CD or the website? Here is a link for the website.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5157...

 

Make sure to download the FULL FEATURE DRIVERS AND SOFTWARE. 

 

What is the error message that you are seeing? Is it on the computer screen or the printer?

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Honor Student
Posts: 2
Member Since: ‎06-03-2013
Message 3 of 8 (8,210 Views)

Re: HPDeskjet 2510 scanner not working

Thank you, I spoke with HP we downloaded the drivers again but still not working, we came to the conclusion that its either my computer ( I am getting them out to it ) or it could be the lead I am using from my old HP printer.
Regents Professor
Posts: 4,893
Member Since: ‎10-11-2012
Message 4 of 8 (8,206 Views)

Re: HPDeskjet 2510 scanner not working

No problem at all. If you run into any other problems, feel free to ask. 

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Student
Posts: 1
Member Since: ‎12-17-2013
Message 5 of 8 (7,831 Views)

Re: HPDeskjet 2510 scanner not working

still having the same problem.some1 any1 help

Retired
Posts: 3,707
Member Since: ‎11-04-2013
Message 6 of 8 (7,775 Views)

Re: HPDeskjet 2510 scanner not working

[ Edited ]

Hello toeray07.

 

If you need assistance, please verify what type of printer you have. Click here to find out: Model Number.

 

What is the exact issue your are experiencing?

 

What is your operating system? Windows or Mac?

 

How is this printer connected? Wireless or USB?

 

Once I verify this information I can assist you further.

I worked on behalf of HP.
Student
Posts: 1
Member Since: ‎04-17-2014
Message 7 of 8 (6,726 Views)

Re: HPDeskjet 2510 scanner not working

my hp all in one deskjet scanner is not working. please say any easy way to solve this problem.

Student
Posts: 1
Member Since: ‎02-12-2015
Message 8 of 8 (1,819 Views)

Re: HPDeskjet 2510 scanner not working

Hello nadar, I am aware that this post was last year, I hope you did manage to scan.  I'd suggest you and anyone who has trouble scanning, to uninstalled the previous software downloaded as shared by Rudy1906 in the link. Then, installed back the link shared or from the cd-driver. Follow each step process till a point where usb is needed to connect to laptop/computer. I'd suggest not to skip this step and insert the usb right away till it connect and proceed. Hope it helps, I just sign up to reply this as it has helped me and it works.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation