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12-17-2008 10:53 AM
I keep seeing some forum posters suggesting to contact HP Tech Support ; Nice idea you'd think, except .......... it doesn't work!
at least it has not solved anything for me regarding my non-functioning HP Solution Center for my PhotoSmart 8180 during the four months that I've been corresponding with them.
12-18-2008 08:34 AM
when I try to open Solution Center by clicking on either the desktop icon or even in the Digital Imaging Monitor tray icon, or from Start-Programs-HP-SolutionCenter, the result is the same: I get a message that says "No HP devices have been detected. HP Solution Center will now close."
obviously there's communication between my "HP device" (the C8180 printer) and my computer, or else I wouldn't be able to print with it from my computer. I think it's just not communicating with the software that Solution Center is part of.
12-18-2008 12:47 PM
Yes, someone else has the same problem. No, I have not been able to get help. I have spent hours and hours trying to resolve the problem, with techs merely going through their sheets, not really listening to my recital of what I have done, printer behavior, etc. I have asked for escalation with no response.
Reinstall makes the Solution Center work one time only, but it will fail every time after that. If I reboot the computer, removing all active processes save the operating system's, then Solution Center sometimes works. This is not an acceptable work-around.
Moreover, ordinary scanning from the control panel on the J6480 breaks repeatedly, requiring very time consuming re-installs.
I have two HP printers, a HP laptop, and a HP Pavilion Computer.
I spent two weeks with tech support on the Pavilion. Turns out the OEM OS install was bad. Almost destroyed my computer-dependent business. Actually a MS engineer finally helped me resolve the problem.
On the Pavilion, I needed a replacement video card under warranty. They sent me another bad one.
The Designjet 130 is a nice printer now, but it once had a bad circuit in an inkjet cartridge that torched the controls. The first tech guessed the problem, but HP lost my session record with that guy, and I had to spend another 8-10 hours and several machine exchanges before someone listened to me and replaced the culprit inkjet.
I have been supporting small business PC since the mid-80s. I have never had experiences like these.
HP used to be the best. I don't think I will risk every buying HP again.
12-18-2008 03:09 PM
12-23-2008 04:11 PM
12-23-2008 05:43 PM
12-26-2008 01:00 AM
12-26-2008 01:05 AM
if the problem is with Solution Center, then you can reinstall Solution Center only. no need to reinstall the complete software immediately. just uninstall it from Add/remove Programs. then insert the CD, click on Install More Software and select Solution Center to reinstall it. if that doesnt work, THEN reinstall teh complete software.
Issue : Whenever the notebook is turned on, as soon as the desktop is shown it shows error with HP solutions center or missing file and insert the disc.
Solution:HP solution center is a small software tool of HP printer, scanner and camara software. Mainly it is avaialble in Printer software programs.
You need to Uninstall and Reinstall all Printer software programs and also Image Zone software. Then restart the notebook. Also install latest version of Printer driver.
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I am an ex-HP Employee.