Hello, HP!!!! Attention HP All-in-one users: massive problem with software!! Is it a virus??

[EasyXjer]

Software problem with HP C4280. In the scan to window it keeps losing the association of where to send tthe scanned file. Have been online to HP reinstallled the softwer 3 times. HAvent used scan in several weeks ( have canon n670u) for most of my work. Went to scan same problem. Pluis have been having problems with carriage getting stuck. WILL NOT BUY ANOTHER HP

[DaniW]

Greetings and thank you for all of your posts

Please try one of the following links which may address your issue

1) Windows XP, USB Connection 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00762521&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

2) Windows Vista, USB Connection 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01474870&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...  

 3) Windows Vista, Network Connection

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01611159&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

 4) Windows XP, Networked Connection

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01577383&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

regards, 

[dmoyers]

Please, someone pinch me and tell this will fix my $350 boat anchor. I'm out of town and cannot try this...Maybe now I will buy that HP Home Server I've been wanting. HP--it has already cost you the sell of a "netbook". I'm typing on a Samsung Nc10 because of this issue.

dm

[Estelle]

Thank you for your input DaniW, but I have already been through most of this before, in fact, most of it was attempted by an HP tech while I was on the phone with him.

After numerous uninstalling and installing attempts with the software CD (at least 15!!!), I finally got the HP Solution Center Icon to work (ie., it accesses the printer and no longer says "No HP Devices Detected") BUT, I still cannot get the HP Solution Center to access the Scan and Fax capabilities. 

In order for me to scan, I have to use some other program (like Microsoft's scan or Adobe Photoshop), so I don't have the nice control over this function like I used to.  I don't understand why this no longer works as it did before.

Faxing:  I have to use the control panel on the front of the L7680.  Therefore, I don't have access to the fax log, I can't fax through my computer, etc.

I have XP, service pack 3.

In all honesty, HP needs to work with Microsoft to find out what happened to cause all of us to have these problems.  You need to issue a "patch" or a new software suite that we can replace the current one with.  You would have a lot of (finally) happy customers if you would do this.

Sincerely,

Estelle

[HPL7680User]

Thanks Dan but I am with Estelle.  I have both Windows Vista 32 and 64 bit and the scanning does not work at all from the solution center and like her I have to use Paint.  I ahve tried your executive help with no help but a new printer and I need to scan in all my business expenses every week.

Until you guys fix this, I am telling everyone I can to stay away from HP printers and in fact I work computers all the time and my friends are buying other printers because of my pain.

thanks

[dmoyers]

Count me in on the comments above. This does not resolve the on going issues with HP Solutions and Windows OS's. The only way I can scan is via "web scan" using a browser pointed torwards the IP address of the printer.

[h2bh93]

hmmm, well I guess misery loves company.  My HP all in one (C4280) won't work w/my Mac either. So apparently it's not just a PC problem.

Currently saving for an Epson as my time is too valuable to waste on HP support.  Tried online help, they told me they couldn't help me w/an "all in one" problem.  Called the help line number... what a joke.  Could barely understand the man (heavy accent, tons of background noise).  After about 20 mins he told me I needed to buy an extended service warranty for the printer...  

No go.  I refuse to pay for service when I can barely understand the tech.

[Spirit611]

Did this carriage jam problem get resolved? I did all the Help steps too.  They are lengthy & complex.  Can not afford this time lost.  After years of service, all of sudden I am having the same problem in the middle of my tax season.  Very disappoint could not get support from Geek Squad and search found no product vendor in my area.  What is going on? Can not afford another all-in-one in this economy!???  In search of store front vendor at this point. Very disappoint with my HP for the first time with over 15 years of HP product buying.  Economy improves...Never again will I buy this brand!

[Spirit611]

I Google it!  Found an excellent site; can not mention here.

Helped to go somewhere that actuallyget to the root of the problems.

Have you tried to reset the printer?
Take the power cord off hold # 3and then turn theprinter on.

Bingo! No problems since. Sure beats buying anew printer!

It works ya’ll.  

[goodthoughts]

Everyone seems to be having the same problem, and I still have XP and I am having the same problem with the scanner not working yet everything else works.  Okay well, the HP director doesn't work but that I was getting used to.  My scanner used to work then one day no more.  But one of the people on here actually had a great suggestion and I tried it and it actually worked.  THANK YOU THANK YOU THANK YOU for posting the suggestion to go to Paint and go file from scanner.  It worked wonderfully.  It wasn't the best quality but it did the job better then HP could tell me to fix it.  So everyone frustrated, please use paint to do all your scans.  It really does work.  So again thanks to the person that figured that out and posted it for the rest of us to use.  HP you better improve your customer service or you may lose a lot of clients.