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12-07-2008 12:44 PM
12-08-2008 12:43 PM
Has anyone found a solution besides buying a new AIO? I have the same issues running XP Pro 32 bit. I can print from any client on the lan, but no scanning or faxing.
12-08-2008 06:53 PM
12-08-2008 06:58 PM - last edited on 12-27-2008 02:47 PM by ShawnaW
12-08-2008 07:01 PM
12-09-2008 05:00 AM
12-26-2008 10:58 AM - last edited on 12-27-2008 02:40 PM by ShawnaW
I have had an Officejet 6310 since March 08. I installed it on my home network and when I first bought it; all I was running on my home computers at that time was Windows XP. No issues ever, the solution center works fine each and every time I need to use it. BUT, when I bought my brand new, high-horsepower HP desktop with Windows Vista Home Premium 64 bit, THAT'S WHEN THE TROUBLE BEGAN. And, like everyone else in this thread, the HP solution center will just not run correctly, no matter how many times I have reinstalled the software. I have now logged 4 sessions with HP tech support, each running from 1.5 to 2+ hours, and the problem has never been resolved. After reinstalling the software, the solution center will operate correctly for the first session, but after that it goes back to the same error message 'No HP devices detected, solution center will now close". I simply cannot believe that HP apparently thinks their customers don't mind completely uninstalling and reinstalling their AIO software each and every time they want to use the HP solution center to operate the equipment! [Edited to remove content in violation of Rules of Participation] This is unacceptable!
12-26-2008 03:47 PM
I share the frustration of the many people responding to your problem!
I have been working on this problem since before Thanksgiving. I have talked to FIFTEEN Chat Technicians, TWO Technicians in India, ONE Supervisor and
ONE Case Manager. The last technician confirmed that my problem has been "escalated to the next level" and I would be contacted "within the next 24 hours. THAT WAS FOUR DAYS AGO!
I had been using my Officejet J 5750 for about a year without any problem. One day, I scanned a document into an E mail document and the program has not worked properly since. I can scan thru Windows "Camera & Scanning " program, but cannot download the HP Solutions Center program. I have tried downloading from the installation CD (get an "access denied" message toward end of download) I have also tried downloading the software from the HP download site at least TWENTY times and either get a "Device Setup stalls at 7/7" or "Configuring Your Product" stops at 96% -step 4/4 (unplugging and reiunstalling the USB cable does not help! I have tried every action suggested by the Tech's without success!
Like the rest, I am completely disgusted! Both Techs in India only offered to sell me a refurbished printer as a solution!
Don't buy another HP product!!
Ican scan through Windows
12-28-2008 10:01 PM
12-29-2008 06:33 AM
I'm with you guys. I know how frustrating this can be. I found this HP document though. Try this out. Hope this helps.