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Student
YvonnePost
Posts: 1
Member Since: ‎08-24-2011
Message 1 of 2 (285 Views)

How do I connect my computer to my printer for scanning?

[ Edited ]

The printer prints from the lap top but it won't scan.  Message indicates that the computer (lap top) is not connected.  When I request a list of possible scanners to select from, it does not list my device (printer/scanner).  I tried the options to refresh and add device to launch the wizard but that does not work.  Please provide step-by-step instructions on how to set this up.  Thank you.

Professor
007OHMSS
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 2 (276 Views)

Re: How do I connect my computer to my printer for scanning?

Try this utility, it may help:

 

Scan diagnostic utility

007OHMSS

I was a support engineer for HP.

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