How do I reset my hp officejet 6500 e709n All-In-One

[LouG]

Getting Fax failure, unable to send or receive.

Had this same problems a few months ago and HP support had me reset the printer to solve the problem.

Printer no longer under warranty and I did not save the info on how to reset the printer.

Thank you.

[kikokixz]

Hi,

 Use this troubleshooting document, click here.

[LouG]

Thank you for the response but it did not fix the problem. Went through all of the steps with no good results.

Sometime last year I had the same issue and was fixed through a HP Chat because I was still under warranty.

My fault for not saving the chat document.

Lou

[kikokixz · Accepted solution]

Can you still remember that you press and hold # and number 6 buttons on the printer to perform the reset that the HP chat support had told you before???

That's the reset I know of. You unplugg the power cord while the unit is on, and then press and hold the buttons # and 6 while replugging the power cord. Then wait for the printer to display something like reset and follow the prompts.

[LouG]

Thank you Kikokixz. I will give that a try.  I did try doing the # and 9 key process I read someplace else.

Thanks for sticking with me on this.

Lou

[LouG]

That did the trick kind sir.

After the # and 6 key reset, I ran the fax test and everything passed.

Thanks again. Will not forget that combination again in case the problem happens again.

Lou

[Dreamboat]

My printer is a HP Officejet 6500A Plus  put in a new black ink Cartridge and won't print black and aligning the print head always fails too. Can you help me?